AG issues consumer alert for residents affected by gas outage
To help Rhode Islanders as they recover from this gas outage emergency, Attorney General Neronha offers the following tips:
If someone attempts to gain access to your home claiming to be an employee or contractor of a utility company, or an insurance company representative, ask for company identification. Utility workers should carry identification and should not hesitate to show it to you. When in doubt, contact
Beware of online or unsolicited calls or emails from individuals posing as government officials, insurance adjustors or utility company representatives. Do not provide personal information (such as social security number, date of birth, etc.) to anyone unsolicited callers.
Talk to your insurance company. Read your insurance policy and contact the
Keep all receipts and notes detailing any losses you believe are associated with the outage, along with photographs if applicable. If you have suffered a loss related to the outage and need to file a claim with your insurance company or
Businesses are prohibited from increasing prices of any item immediately prior to or during a declared state of emergency. If you think you have been a victim of price-gouging, contact our Consumer Protection Unit at (401) 274-4400.
While there may be a time to think about retaining a lawyer to help, a good place to start is to go through the claims process with
If you have a complaint pertaining to utility services, please contact the
If you believe you have been the victim of consumer fraud, please contact the Consumer Protection Unit at the
In the event of damage to your home or property requiring the services of a contractor:
? Verify the contractor is licensed and insured with the R.I. Contractors' Registration and Licensing Board at www.crb.ri.gov or (401) 921-1590. The license of electricians, plumbers, etc., may be verified with the
? You can also visit the Consumer Protection section of our web site at www.riag.ri.gov/ConsumerProtection/About.php
? Obtain all quotes, estimates and work details in writing.
? Request references and check them before agreeing to hire anyone.
? Be wary of salespeople going door-to-door offering low-cost services or free inspections.
? Always pay by check made out to the business or with a credit card; not with cash. Never pay large sums in advance.
? If you are a landlord or a tenant and have questions, please refer to the R.I. Landlord Tenant Handbook at http://ohcd.ri.gov/freq-requested/documents/rilthandbook-2007.pdf.
CORRECTION: An earlier version of this story provided an incorrect phone number for the
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