Voxeo and SISCOM Bring Unified IVR, SMS, IM and Social Media to the Middle East

Cairo and Cologne (PRWEB) December 7, 2010

Voxeo, the leading provider of Unlocked Communications, and SISCOM, the leading provider of unique system integration & IT-Telecom solutions in Egypt, today announced a strategic partnership to deliver Unified Self-Service™ solutions across the Middle East.

Unified Self-Service brings together automated voice (IVR), text messaging (SMS), instant messaging (IM), social media (Twitter), and mobile-web customer interactions in a single solution. The partnership enables Middle Eastern businesses of any size to rapidly provide Unified Self-Service solutions to their customers.

SISCOM uses Voxeo’s Prophecy platform and the VoiceObjects Application Lifecycle Suite to enable interactions via all the communication methods customers prefer. With this partnership enterprises benefit from improved customer service, increased customer satisfaction and loyalty as well as decreased customer service costs.

"We were searching for an IVR technology partner who is reliable and trustful and with Voxeo, we found the best IVR vendor and more," comments Abdolrahman Salem, President and CEO at SISCOM. "Voxeo is the perfect partner for us to deliver best-in-class communications solutions to businesses of every size and industry."

<org value="OTC-PINK:SATI" idsrc="xmltag.org">SISCOM provides automation solutions for call centers, banking and stock brokerage, hospitality and any other field that requires self-service solutions. With Voxeo’s Prophecy IVR platform and VoiceObjects, SISCOM is able to support customers who want to deploy an IVR voice portal in all stages of the project lifecycle. Customers can then use Voxeo’s Unified Self-Service capability to quickly expand to other methods of customer interaction.

"SISCOM has made a quick start in proving themselves as a Voxeo partner. We are delighted by this new partnership in the fast growing Middle East market." explains Michael Codini, Managing Director Voxeo EMEA. "With SISCOM being a member of the Voxeo partner network we continue to expand our offerings to more and more countries across EMEA."

About Siscom
SISCOM is a customer-centric ICT Solution corporation with passion for customer success. The company provides highly customized solutions and services for businesses of industries such as call centers, banking and insurance, telecommunications, and Service Providers. SISCOM offers businesses a mix of technology solutions to meet the unique requirements of their operations and provides a broad spectrum of state-of-the-art technology products, and value added services. SISCOM is headquartered in Toronto, Canada and has offices in Egypt, Sudan, United Arab Emirates, Kingdom of Saudi Arabia and Qatar. For more information please visit http://www.siscomgroup.ca

About Voxeo
Voxeo unlocks communications. We loathe the locks that make voice, SMS, instant messaging, Twitter, web chat, and mobile web unified communication and self-service applications difficult to create, manage, analyze, optimize and afford. Every day we work to unlock the neglected value of these communications solutions with open standards, disruptive innovation and a passion for problem solving--fueled by a company-wide obsession with customer success. We do so for more than 200,000 developers, 45,000 companies and half of the Fortune 100 from our headquarters in Orlando, Beijing, Cologne, and London. Visit us or join our conversations on the web at http://www.voxeo.com, blogs.voxeo.com, or twitter.com/voxeo.

Media Contacts:

SISCOMRasha Fawzy rasha(dot)fawzy(at)siscomgroup(dot)ca
+202 2403 0693/8
http://www.siscomgroup.ca

Voxeo Sabine Winterkamp swinterkamp(at)voxeo(dot)com
+49 2204 845142
http://www.voxeo.com

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