Verint Witness Actionable Solutions Continues to Lead Chinese Market With Top Financial Services Organizations Leveraging Its Workforce Optimization Software

MELVILLE, N.Y. & HONG KONG--(BUSINESS WIRE)-- Verint^® Systems Inc. today announced ongoing leadership in the financial services sector of the Chinese market. The company’s Verint^® Witness Actionable Solutions^® workforce optimization (WFO) software has been deployed in the contact center operations of China’s top financial services organizations. As a result, these firms can help improve operations, optimize workforce performance, manage costs, drive revenue and enhance the customer experience.

China’s leading banks¹ are among Verint’s customers, including two of the top three — Bank of China and China Construction Bank (CCB). Other Verint customers on the top 10 financial services banking organizations list are China Merchants Bank, China’s CITIC Bank and Postal Savings Bank of China.

Verint also counts the country’s top three insurance companies, based on a China Insurance Regulatory Committee ranking², among its customers — China Life Insurance Company Limited, Ping An Insurance Company and China Pacific Insurance Company Limited.

“We’re extremely pleased to be closely partnered with China’s top financial services organizations,” says Nigel Hewett, senior vice president and general manager, APAC, Verint Witness Actionable Solutions. “Deploying our workforce optimization software solutions as part of their every day business operations, banking and insurance leaders, such as our customers in China, can achieve staff efficiency gains, lower operational costs and increased agent empowerment, among other returns — including direct measures associated with service quality and the customer experience.”

Verint’s Impact 360^® workforce optimization software, along with its Audiolog^™ solutions, help financial services and other organizations optimize their resources, heighten sales and service, refine business processes, and gain actionable intelligence and competitive advantage. The next-generation Impact 360 suite is designed to help take customer service to new levels while improving cost structures. Through TDM, IP and mixed telephony quality monitoring and call recording, companies can better maximize employee utilization and performance, while helping improve service quality. Coupling these capabilities with Verint’s robust workforce management helps effectively forecast and schedule employees to meet customer demand and work volumes. The suite’s analytics deliver vital insights into customer experiences, trends and the drivers of call volumes, along with scorecards to help gauge performance against goals. eLearning and coaching then prioritize, track and measure staff competencies, training and development. Leveraging Verint technology, organizations can operate their contact center, branch and back-office operations departments in a more efficient, effective, customer-centric manner.

About Verint Witness Actionable Solutions

Verint^® Witness Actionable Solutions^® is the leader in analytics-driven workforce optimization software and services. Its solutions are designed to help organizations capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience. From contact centers to remote office, branch and back-office operations, its award-winning, next-generation Impact 360^® Workforce Optimization suite is the industry’s most unified solution set – featuring quality monitoring and recording, workforce management, speech and data analytics, customer feedback surveys, performance management, eLearning and coaching. Impact 360 helps improve the entire customer service delivery network, powering the right decisions to help ensure service excellence and transform organizations into customer-centric enterprises.

About Verint Systems Inc.

Verint Systems Inc. (VRNT.PK), headquartered in Melville, New York, is a leading provider of Actionable Intelligence^® solutions for an optimized enterprise and a safer world. Today, more than 10,000 organizations in over 150 countries rely on Verint solutions to perform more effectively, build competitive advantage and enhance the security of people, facilities and infrastructure. Visit us at our website at www.verint.com.

1 “The Banker’s Top 1000 World Banks,” The Banker, July 2008 and “The Banker’s Top 200 Asian Banks,” The Banker, July 2008; www.thebanker.com/news/fullstory.php/aid/6032/Asia_banks_increase_global_role.html

2 China Insurance Regulatory Committee ranking based on total amount of life insurance policies sold from January to November 2008; www.circ.gov.cn/web/site0/tab61/i92059.htm

This press release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see the Company's Current Report on Form 8-K filed with the Securities and Exchange Commission on September 10, 2007, as supplemented by our Current Reports on Form 8-K filed on November 5, 2007, January 16, 2008, and April 9, 2008 and the Form NT-10Q filed on April 16, 2009. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.

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