Sources Sought Notice – To provide Operational Support for DHA Communication Division, Public Affairs, Customer Service, and Non Purchased Care Marketing.
Sources Sought Notice - To provide Operational Support for DHA Communication Division, Public Affairs, Customer Service, and Non Purchased Care Marketing.
Notice Type: Sources Sought Notice
Posted Date:
Office Address: Other Defense Agencies;
Subject: To provide Operational Support for DHA Communication Division, Public Affairs, Customer Service, and Non Purchased Care Marketing.
Classification Code: D - Information technology services, including telecommunications services
Solicitation Number: HT0011-15
Contact:
Setaside: N/AN/A
Place of Performance (address):
Place of Performance (zipcode): 22042
Place of Performance Country: US
Description: Other Defense Agencies
Contract Operations Division -
The contractor shall provide services for program management and administrative support of the five branches within the Communications Division. There are also optional tasks associated with support of the Assistant Secretary of
Specific Tasks Headings:
2.0 BACKGROUND
3.0
The marketing, communications and education program serves the worldwide
4.0 GENERAL INFORMATION
THIS IS A REQUEST FOR INFORMATION (RFI) ONLY.
i. This
ii. In accordance with FAR 15.201(e), responses to this notice are not offers and cannot be accepted by the Government to form a binding contract.
iii. Any contract that might be awarded based on information received or derived from this market research will be the outcome of a competitive process.
iv. Responders are advised that the
v. All costs associated with responding to this
vi. Not responding to this
a) North American Industrial Classification (NAICS): 541512.
b) The Page limit for responses is 20 pages or less. (Page count shall include cover page, title pages, and table of contents).
c)
d) Primary location will be Vendor location - Communications Division,
5.0 HOW TO RESPOND
The formal closing date/time for
***Total e-mail file limit size is restricted to 5MB. Files exceeding this threshold must be submitted over multiple Email messages, and be identified as "Email #x of #y". The official contacts for this
Contracting Officer:
Contracting Officer: Ms. Millie Mitchell Contracting Officer Email: [email protected]
Senior Procurement/Contract Analyst:
Contract Specialist: Mr. Darrell Goodwin Contract Specialist Email: [email protected]
Senior Procurement Analyst:
Contract Specialist: Vonetta Davis Contract Specialist Email: [email protected]
6.0 RESPONDENT INFORMATION
The response to this
Introduction
1. This requirement requires an organization to bring a corporate culture and successful team to accomplish the mission. This is not a contract that requires individuals to be hired that require the government to train every single employee. Define the corporate culture of your organization with the ability to meet the requirements specified and the breadth and depth of the organization in bringing experienced communications, customer service and support professionals to meet the needs of this contract.
Marketing and Education
2. Describe experience gathering and coordinating input from multiple, diverse internal and external stakeholders with different goals and objectives and how that input was adjudicated and leveraged to design and deliver products that can be used for cross-functional communications that integrate print products, video and podcast products, website content, social media tools, stakeholder outreach events, public speaking, media relations, and internal audience communication. 3. Describe experience creating, designing, and distributing information to explain health benefits, health insurance, or health services available. Please provide documentation to demonstrate products were created with a predetermined goal and validated impact. 4. Describe your experience and success creating weekly podcast, video broadcasts, and webinars and include examples of how the success and impact were measured. 5. Describe your experience in providing technical writing support for a health care/medical organization or university What types of products did you provide technical writing for 6. Describe your experience in writing journalistic articles on medical and health insurance topics What publications did the articles appear in Communication Campaigns 7. Describe experience developing and executing education, communication and marketing campaigns for major health care organizations with a diverse beneficiary or patient population. Please explain the scope, the population, and organization, details on the type of campaign, execution strategy, tactics used, and impact. 8. Describe experience developing and executing behavioral change campaigns for a diverse population. Describe the population, the behavioral change desired, impact, and how you validated your result. What challenges did you experience and how did you overcome them 9. Please provide a sample, integrated communications and marketing plan that clearly demonstrates knowledge of a specific mission and the results achieved for that client.
10. Describe experience creating a successful workforce/internal communications program for a large, diverse, organization of at least 3,000 employees. How were strategies, tactics, and products determined and how did you validate success Customer Service and Outreach 11. Describe experience and timeliness in responding to, tracking, and reporting on customer service inquiries captured through a myriad of sources (email, phone, letter, web, etc.) and how the level, scope, and analysis of data contributed to organizational awareness of customer concerns, with recommendations for quality or outcome improvement within the organization. Please provide credible references to demonstrate success. Describe customer service relations approach and evaluation of customer service satisfaction, to include the level and scope of staff's customer service experience and skill sets. 12. Describe staff's experience and scope associated with developing and managing internal and external training initiatives (i.e. training sessions via telecon or virtual), seminars, etc., recognizing the need to create or update content based on policy research and understanding on an ongoing basis to ensure accuracy and timely delivery of benefit program information and adherence to
Web Services
14. Describe experience managing multiple types of web content for public-facing, enterprise websites covering a complex government health benefit, and how the respondent has integrated external web experience and content with other Internet-based capabilities (social media, extranets, intranets, mobile applications, etc.) 15. Describe experience reviewing and making internal and external communication products compliant with Federal law and
This notice is not an actual solicitation. In the event that DHA determines to proceed with and publish an actual solicitation will be predicated on the results of this market research.
Link/URL: https://www.fbo.gov/notices/5178df154887b6cc8c3ab3a841fd9be8
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