Safety Culture in Healthcare: The $13 Billion Case
| By Harris, Scott | |
| Proquest LLC |
Healthcare workers represented approximately 12% (126 million) of the 2011 U.S. workforce and included 15.2 million professionals, technicians, support workers and others not directly providing patient care (e.g., maintenance and laundry). A steadily growing sector, the healthcare worker population already far exceeds that of the manufacturing sector (11.6 million) (BLS, 2012).
1) ambulatory health (NAICS 621), with a 2011 worker population of 6.1 million divided across physician offices (2.3 million), home healthcare (1.1 million), outpatient and ambulatory surgery centers (0.6 million) and similar;
2) hospitals (NAICS 622), with 5.7 million workers;
3) nursing and residential care (NAICS 623), with 3.4 million.
OSHA Inspection Priorities
With only one inspector for every 59,000 covered employees across more than 8 million work sites in the U.S.,
OSHA Inspections of Healthcare
Hospitals
In FY2012,
Based strictly on worker population with no prioritization for high incidence rates, complaints or fatalities, at 4.5% of the U.S. workforce (assuming no change in 2012) hospitals would have experienced 4,635 of the 102,990 inspections conducted. They received only 12.4% of that amount.
Nursing & Residential Care
From the same pool of FY2012 inspections,
Based strictly on worker population with no prioritization for high incidence rates, complaints or fatalities, at 2.7% of the U.S. workforce (assuming no change in 2012) nursing and residential care facilities would have experienced 2,781 of the 102,990 inspections conducted. They received only 50.3% of that amount.
Of FY2012 inspections, federal
Based strictly on worker population with no prioritization for high incidence rates, complaints or fatalities, at 4.8% of the U.S. workforce (assuming no change in 2012) ambulatory health facilities would have experienced 4,944 of the 102,990 inspections conducted. They received only 21.5% of that amount.
Healthcare Safety Performance
Healthcare and social assistance (BLS combines these two for sector reporting) reported the highest number of nonfatal injuries and illnesses of any sector in FY2011 (BLS, 2012c), the latest year for which these data currently are available. This is not a new development for the industry:
*General medical and surgical hospitals (NAICS 6221) reported more injuries and illnesses than any other industry in 2006-more than 264,300 cases (BLS, 2007).
*General medical and surgical hospitals (NAICS 6221) reported more injuries and illnesses than any other industry in 2007-more than 253,500 cases (BLS, 2008).
*While not significantly different from one another, manufacturing and healthcare and social assistance industry sectors reported more injury cases in 2008 than other industry sectors (BLS, 2009).
*Healthcare and social assistance reported more injury cases than any other private industry sector (623,900 cases) and accounted for 20.1% of all injury cases reported among private industry workplaces in 2009 (BLS, 2010).
*Healthcare and social assistance reported more cases than any other private industry sector in 2010 (BLS, 2011).
*"Healthcare and social assistance reported more cases (631,100) than any other private industry sector in 2011" (BLS, 2012a).
Gross numbers of injuries and illnesses do not allow fair comparison between industries/sectors. For that, numbers of cases are converted to incidence rates per 100 employees, effectively defining the percentage of the given workforce injured or made ill. FY2011 healthcare rates (Figure 4) reveal that safety performance across the sector is far from consistent (BLS, 2012a). With the exception of ambulatory health, which reported a total case rate less than the FY2011 U.S. average for all industries, all other healthcare components reported higher than average rates, with state facilities the highest for hospitals, and nursing and residential care.
Most Frequently Injured Healthcare Employees
BLS compiles detailed information on the most costly injuries-those involving days away from work, also known as lost-time injuries. In FY2011 for private-sector healthcare (the largest worker population):
*The most frequently injured hospital employee was a female with more than 5 years on the job, while for ambulatory health and nursing and residential care it was a female with 1 to 5 years.
*The most commonly injured age group was 45to 54-year-olds.
*The average time on duty prior to injury was 2 to 4 hours.
*Tuesday was the most common day of injury for ambulatory health and hospitals, while for nursing and residential care it was Monday.
*For ambulatory health, and nursing and residential care, the most common time of injury was
Most Frequent Days-Away-From-Work Healthcare Injuries
In FY2011, healthcare reported the highest number of days away, restricted or transferred (DART) injuries of any sector. Within 179,020 reported days away from work injuries (Figure 5, p. 52), for all three healthcare groups (including state and local government facilities) the most common were sprains/strains/tears to the back (BLS, 2012b). The most frequent event leading to the injury was overexertion and bodily reaction except in ambulatory health (slips, trips and falls) and state government hospitals (violence and other injuries by persons) (BLS, 2012b). Patients were the most common source of injury except in ambulatory health, which reported floors just slightly more frequently than patients as the leading source (BLS, 2012b). As a whole, the most frequent injury across healthcare in FY2011 was a strain or sprain of the back due to overexertion from patient handling.
Time Lost From Injuries
BLS data indicate that time lost from days away injuries is significant. Based on the lowest end of the ranges reported by BLS, healthcare lost a combined minimum of 2,021,890 work days in 2011 from DART-related injuries (Figure 6, p. 52). The median time lost per injury ranged from 5 days (nursing and residential care) to 7 days, with 20% (nursing and residential care) to 25% (ambulatory health) of those injured out for 31 days or more (BLS, 2012b).
Cost of Injuries
Loading the reported healthcare days away injury data (BLS, 2012) into the
For hospitals (Figure 7, p. 53), the cost of FY2011 injuries exceeded
Joint Commission Coverage of OSHA Requirements
An often-repeated myth within healthcare is that accreditation by
As an example of the gaps between the two programs, the most common FY2012
Healthcare Finally Gets OSHA's Attention
Infection Control Becomes an OSHA Issue
In the
A sign of the emerging link between worker and patient safety,
For perspective on the relative magnitude of 99,000 annual HAI fatalities, consider causes of death that generate many more headlines and much stronger public reaction:
*38,329 from drug overdoses in 2010 (CDC, 2013c)
*34,434 from transportation crashes in 2011 (NTSB, 2012)
*13,913 from murder in 2011 (
*8,369 from AIDS in 2010 (CDC, 2013a)
*4,609 from workplace injuries in 2011 (BLS, 2012c)
These sources nominally represent 102,654 fatalities per year. So, based on OSFiA's estimate, HAIs, those infections one catches while being treated for something else, kill almost as many people in the U.S. every year as drug overdoses, highway, rail and aviation crashes, murder, AIDS, workplace fatalities and foodborne illness combined. The U.S. spends billions annually on awareness and prevention, treatment, safety engineering, research, regulations, investigations, training, litigation and media coverage on these threats, yet HAIs remain largely unheard of outside the healthcare industry. That
In
Nursing Home NEP
A 2012 nursing home national emphasis plan (NEP) will focus for 3 years on ergonomic hazards related to patient handling, exposures to bloodbome pathogens and TB, and slips, trips and fells. Under the NEP approximately 1,000 nursing homes with DART incidence rates greater than 10 are targeted for inspection by specially trained teams. Enforcement for ergonomic hazards will be under the General Duty Clause (
Regional Emphasis Program
Citing more than 380,000 sharps-related injuries annually in hospital settings and 600,000 to 800,000 across healthcare, Region 4
Targeted Inspections
On
Defining Safety Culture in the Healthcare Workplace
A safety culture is a common set of beliefe, assumptions and normative behaviors that actively influence how participants think and act with regard to safety issues. A safety culture is not a policy, program or procedure, nor is it distinct from the prevailing organizational culture. Instead, a safety culture is a reflection of the extent to which people take personal responsibility for their own safety, and that of coworkers and patients, as well as their willingness to adopt behaviors that further improve safety and reduce risks. A healthcare safety culture cannot simply be mandated by organization leaders and implemented overnight. Instead, the development of an effective safety culture takes time and requires continuous attention and maintenance to remain effective.
Developing and sustaining a healthcare safety culture produces several benefits for healthcare institutions, workers and patients. An effective safety culture can:
*lower rates of worker injuries and illnesses;
*improve staff morale and worker retention;
*reduce transmission of diseases and transfer of pathogens and other infectious agents from workers to patients, protecting patients from infectionrelated complications;
*help initiate process changes that increase the quality of patient care while improving operational efficiencies and driving down delivery costs.
Sustaining a Safety Culture in Healthcare
The goal of reducing safety and health risks for healthcare employees is inextricably linked with the goals of improved patient safety and quality of care. Individual safety improvement initiatives that separate worker safety and health issues from those experienced by patients often fail to address root causes that are common to both, squandering well-intentioned efforts and perpetuating the risks.
For these reasons, healthcare organizations that are most successful in reducing worker safety and health risks focus their primary efforts on developing an organization-wide culture of safety that addresses all safety issues without regard to "favorite" programs. Essential culture elements include:
*organization-wide commitment to safety;
*visibility and transparency;
*ongoing learning as a key prevention tool;
*a focus on leading indicators and early reporting of safety and health risks;
*continuous communication;
*recognition and rewards;
*eliminating fear of reprisal for reporting;
*commitment to continuous improvement.
Conclusion
This is a wake-up call for healthcare. With 15.2 million employees across tens of thousands of work sites, incidence rates far higher than general industry norms, low inspection rates, millions of HAI infections and 99,000 HAI fatalities per year, healthcare remains an attractive target.
Although high, with rates below those of their nursing care facilities, hospitals avoid much
A 2010 report from
There are no healthcare exemptions to the
But it is important to remember that an effective safety culture is more than just a collection of individual workplace safety initiatives. It is nothing less than a lifestyle change to an overall organizational philosophy that makes workplace safety everyone's concern and achieves results through integrated programs designed to reduce risks, increase safety communication across multiple disciplines and stimulate continuous learning. In this way, a safety culture complements patient safety efforts, supports the overall mission of a healthcare organization, and addresses industry and regulatory requirements. The best part: It pays for itself.
IN BRIEF
*With few
*A weak culture of worker safety in healthcare appears to have
References
BLS. (2008, Oct.). Workplace injuries and illnesses in 2007 [Press release]. Retrieved from www.bls.gov/iif/ oshwc/ osh/os/osnr0030.txt
BLS. (2009, Oct.). 2008 survey of occupational injuries and illnesses summary estimates charts package. Retrieved from www.bls.gov/iif/oshwc/osh/os/ osch0039.pdf
BLS. (2010, Oct.). 2009 survey of occupational injuries and illnesses summary estimates charts package. Retrieved from www.bls.gov/iif/oshwc/osh/os/ osch0042.pdf
BLS. (2011, Oct.). 2010 survey of occupational injuries and illnesses summary estimates charts package. Retrieved from www.bls.gov/iif/oshwc/osh/os/ osch0044.pdf
BLS. (2012a). 2011 survey of occupational injuries and illnesses summary estimates charts package. Retrieved from www.bls.gov/iif/oshwc/osh/os/osch0046 *pdf
BLS. (2012b). Case and demographic characteristics for work-related injuries and illnesses involving days away from work. Retrieved from www.bls.gov/iif/ oshcdnew.htm
BLS. (2012c.). Census of fatal occupational injuries summary, 2011 [Press release]. Retrieved from www .bls.gov/news.release/cfoi.nrO.htm
BLS. (2012d). Table 1-Incidence rates of nonfatal occupational injuries and illnesses by industry and case types, 2011. Retrieved from www.bls.gov/iif/oshwc/ osh/os/ostb3191.pdf
CDC. (2013b). Estimates of foodbome illness in the U.S. Retrieved from www.cdc.gov/foodbomeburden
CDC. (2013c). Opioids drive continued increase in drug overdose deaths [Press release]. Retrieved from www.cdc.gov/media/releases/2013/p0220_drug_over dose_deaths.html
USA.gov. (2011). Search results for "osha-20100003." Retrieved from www.regulations.gov/#!search Results;dct=PS;sd=true;rpp=10;so=DESC;sb=docket Id;po=0;s=osha-2010-0003
U.S. DOL. (2012b).
ÍScott Harris, Ph.D., MSPH, is director, EHS advisory services, and distinguished member of technical staff,
| Copyright: | (c) 2013 American Society of Safety Engineers |
| Wordcount: | 4059 |


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