Research and Markets Adds Report: Metrics for the Internet, Information Technology, and Service Management

Research and Markets has announced the addition of the "Metrics for the Internet, Information Technology, and Service Management" report to its offerings.

In a release, Research and Markets noted that report highlights include:

Over 540 Objective Metrics Defined 83 Graphical Metric Reports show over 240 metrics

Compliant with ITIL

ISO 20000

IT Service Management

The CIOs biggest challenges is to justify staffing and spending levels as they strive to improve IT efficiency. When assessing comparative benchmarks, it is hard to know which metrics to start with. The Metrics for the Internet, Information Technology and Service Management HandiGuide helps CIOs to understand and pick the appropriate comparative benchmarks to justify staffing and spending, improving IT operations and demonstrating the value of IT to the business.

Defining Which Metrics to Use

Most IT metrics efforts lack relevance to the business and are not well linked to business outcomes. They tend to be IT focused, such as WAN availability or server downtime. It is difficult for the business to understand how these measures relate to its objectives, and they provide little insight into the value that IT delivers.

At the heart of an effective Service Level Agreement (SLA) are performance metrics and they

- Measure the right performance characteristics to ensure that the client is receiving its required level of service and the service provider is achieving an acceptable level of profitability

- Can be collected with an appropriate level of detail but without costly overhead, and

- Tie all commitments to reasonable, attainable performance levels so that "good" service can be differentiated from "bad" service, and giving the service provider a fair opportunity to satisfy its client.

The Metrics for the Internet, Information Technology and Service Management HandiGuide is over 300 pages, defines 540 objective metrics, and contains 83 metric reports that show over 240 objective metrics.

The metrics cover all areas of the Internet, Information Technology, and Service Management -- including WIRELESS metrics which in turn includes mobile broadband specifications. In addition, there are industry specific examples for financial services, distribution, manufacturing, education, entertainment, government, hospitality, insurance, medical, real estate and retail.

- Organizational responsibilities defined

- Metric process, design, and definition of 540 specific objective metrics

- Graphic data presentation rules

- A full metric report package is defined - a template you can use right away

- Wireless metrics examples are featured

- Updated to comply with Sarbanes-Oxley

Report information:

http://www.researchandmarkets.com/research/dtllfv/ metrics_for_the

Research and Markets is a source for international market research reports and market data.

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