HfS Research Places ‘BPO in Winner?s Circle

Wipro reported that Wipro BPO has been positioned in the Winner's Circle by HfS Research in its Blueprint Report on Mortgage BPO.

In a release, the Company noted it is authored by analyst Charles Sutherland.

The HfS Blueprint identifies relevant differentials between service providers across numerous facets primarily based on two parameters. Service providers placed in the HfS Research "Winner's Circle" are companies that demonstrate excellence in execution and innovation.

HfS notes that Wipro is being active at seeking feedback from customers on mortgage capabilities and then building that into new offerings and solutions. Wipro has built a broad set of capabilities across the mortgage services market and has solutions for all client requirements including areas such as risk management and mobility, where other service providers still have limited capabilities.

The research also highlights Wipro's capability to deliver tangible business outcomes that clients seek to achieve in partnership with Wipro and measure them with the using its Business Value Meter framework. Wipro's Business Value Meter is a proprietary framework that helps clients measure and monetise business outcomes in the area of client experience, cost optimization and revenue enablement delivered using gold template processes, best in class tools, technology, and value creation practices.

Keyur Maniar, Vice President and Global Head, BFSI BPO, Wipro Limited, said, "Wipro's focus on innovation in a time of constraints has paid off. Our strategic investments in platform technology, mobility, domain expertise and compliance have catapulted us into the winner's circle. Wipro's solution combines platform technology, accelerators, advisory services and business process operations elements to address the needs of lenders, servicers and investors."

"Opus CMC is excited to be part of Wipro's innovative vision. The addition of risk management and due diligence options to the Wipro suite of services is an important step in providing end-to-end solutions for the mortgage industry," said Jennifer LaBud, Principal, Opus Capital Markets Consultants, a subsidiary of Wipro.

"Wipro was the overall leader on our Blueprint innovation axis because they have invested in new capabilities across all three process areas of origination, servicing and risk/default management. They have a proactive strategy for building out services and shaping an overall vision that responds to the current needs of traditional and emerging residential lenders and servicers who are looking for new ways to succeed in the mortgage market," said Charles Sutherland, EVP of Research, HfS Research.

The Blueprint ratings are based on crowd-sourced responses. The stakeholders that participated in the ratings include, BPO Enterprise Buyers, BPO Service Providers, BPO Sourcing Advisors and HfS Analysts.

More information:

www.wipro.com

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