Equitable Life of Canada to implement HP Exstream software

Mar 09, 2010 (Datamonitor via COMTEX) -- Equitable Life of Canada, a mutual life insurance company, is implementing HP Exstream enterprise document automation software to help streamline the design and management of customer communications and improve production efficiencies.

HP Exstream will provide a single software platform for Equitable Life of Canada to create, manage and deliver a variety of communications - in multiple languages - to its customers, from statements and claims correspondence to cheques and contracts.

HP said that HP Exstream produces relevant, personalized communications for Equitable Life customers by integrating with the company's existing IT infrastructure. Its document applications are able to access and retrieve a variety of account data such as member profile and policy details in a variety of formats, including XML, flat file data and tagged data.

Equitable Life expects to reduce its maintenance and development costs with HP Exstream and improve its time to market for customer correspondence changes.

Ravinder Singh, chief information officer at Equitable Life of Canada, said: "After evaluating the needs of our company and comparing HP Exstream to several other document automation solutions, it was a clear choice to partner with HP to develop a more cost-efficient and effective means of communication. With HP Exstream, we now expect to reduce our statement processing time from hours to minutes.

"HP will provide us with an excellent software solution to support physical and electronic customer communication, and improve the customer experience."

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