Enterprise Rent-A-Car: Collision Repair Centers Accelerate Turnaround Times with ARMS Automotive Suite

Data gathered by Enterprise Rent-A-Car indicates that insurance companies are significantly improving turn-around times - by more than 25 percent - when they refer policyholders to collision repair centers using the Enterprise Rent-A-Car Automated Rental Management System (ARMS).

According to a company release, although ARMS helps decrease the duration of rental periods, Enterprise has embraced the product as an opportunity to increase customer service and value for the long term. "Enterprise's length-of-rental reporting allows us to measure our performance against the market average. It's helped us shave more than two days off our cycle time," said Chris Pohanka, vice president of operations, Pohanka Collision Centers of Virginia and Maryland.

"By getting customers back into their repaired vehicles faster," Pohanka noted, "we've been able to grow our business and maintain excellent relationships with customers and insurance companies alike."

"Losing a customer due to perceived excessive repair time is costly for both collision repair centers and insurers," said Frank LaViola, Assistant Vice President of Collision Industry Relations, Enterprise Rent-A-Car. "That's why cycle time has become one of the most important performance metrics in the collision repair industry. With ARMS, communication between insurance companies, collision repair centers and car rental offices is streamlined to help reduce cycle time and get policy holders back in their cars sooner."

More information and complete product details:

www.armsautosuite.com

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