Arch MI Enhances ArchMIConnect Origination User Interface

Arch Mortgage Insurance Company (Arch MI) reported two new improvements to its ArchMIConnect Origination user interface: an updated configuration that allows customers to navigate the site more easily and the introduction of a "Live Support via Chat" feature that provides real-time customer communication.

According to a release from the company, the redesign of ArchMIConnect Origination provides customers an updated interface that delivers enhanced ease-of-use through a new layout that prioritizes speed and accessibility. Additional features include new action buttons, quick links and a revamped menu that incorporates actual user feedback.

The introduction of "Live Support via Chat" in ArchMIConnect Origination streamlines the loan origination process and provides real-time responses to customer questions from an Arch MI underwriting representative. Live Support via Chat is available with just the click of a link from Monday to Friday from 7 a.m. to 4 p.m. Pacific Time. Outside of Live Support's service hours, customers may continue to contact Arch MI with questions and receive responses by phone, fax or email.

"At Arch MI, we are focused on our customers' experience and are committed to providing exceptional service to new and existing clients," said Chris Hovey, Chief Operations Officer of Arch MI. "We are continually working to identify ways to improve that experience, and the new interface redesign and introduction of Live Support via Chat are the latest examples of how we're delivering value. We're thrilled that these enhancements have received enthusiastic customer endorsements."

ArchMIConnect Origination is the originating function of Arch MI's online platform, ArchMIConnect, which provides integration with most industry loan origination systems and pricing engines. The platform enables customers to access rate quotes for up to five Arch MI Premium Options at once, order delegated and non-delegated MI, and allows clients to manage their Arch MI Commitments.

Arch Capital Group's U.S. mortgage insurance operation, Arch MI, is a provider of private insurance covering mortgage credit risk.