8 out of 10 People Are Happy with Their Travel Advisor Experience, According to Arch RoamRight Survey

Business Wire

HUNT VALLEY, Md.--(BUSINESS WIRE)-- In a recent survey conducted by travel insurance provider Arch RoamRight, 8 out of 10 people who have used a travel advisor said they enjoyed the experience.

According to the survey, 81.9% of people who said they have used the services of a travel advisor to help plan a trip described their feelings toward the experience as “Happy” (43.8%) or “Extremely Happy” (38.1%). Only 8.6% of people said they were either “Unsatisfied” (6.7%) or “Extremely Unsatisfied” (1.9%). The remaining 9.5% were neutral about the experience.

“Travel advisors can play a fundamental role in the travel planning process, and the satisfaction of their clients demonstrates the value and wealth of knowledge they add to travel planning,” said Cory Sobczyk, Vice President of Business Development for Arch RoamRight.

The survey also showed that about one-third of respondents have never used a travel advisor. The most common reasons provided for not using a travel advisor included considering it unnecessary (68.4%) and not wanting to pay for their services (21.1%).

“There are several misconceptions about travel advisors,” said Mr. Sobczyk. “With the popularity of online travel websites, many people do not see the value in using a travel advisor. Unfortunately, these people can miss out on the opportunity to collaborate with someone who specializes in travel planning, or travel to a particular destination, and can have access to exclusive transportation or lodging deals.

“Additionally, many people mistakenly believe that it can be costly to use a travel advisor to plan a trip. However, many travel agents do not charge a fee to customers for their services and are often compensated instead by the travel suppliers. Travelers can choose how active a role they want an advisor to take in trip planning. It can be a valuable service for any traveler.”

Many travel advisors choose to work with Arch RoamRight travel insurance to help protect their clients if their vacation plans change, such as if they need to cancel their trip for an unexpected reason or if their luggage is lost or delayed. Travel insurance can also provide medical coverage for emergencies that occur while traveling.

Travel advisors can offer exclusive Arch RoamRight travel insurance products to their clients. For more information, contact Arch RoamRight at sales@roamright.com.

About RoamRight

RoamRight (www.roamright.com), an Arch Insurance brand based in Hunt Valley, Maryland, provides travel insurance to help U.S. residents traveling around the world. RoamRight offers travel insurance plans for leisure, business, student and group travelers taking both domestic and international trips. From trip cancellation to travel medical insurance plans and an award-winning mobile app and website, RoamRight is an industry leader in innovation and technological solutions.

About the Survey

These results were collected in a survey sent to Arch RoamRight newsletter subscribers. The survey received 173 responses from the 18,281 newsletter subscribers. The purpose of this survey was to gather information about the use of travel advisors during the trip planning process. The survey and its results are informal and not large enough to arrive at a conclusion that concretely summarizes travel trends.

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