2021 Annual Report
2021 Annual Report
Committed to Results
We have a deeply rooted culture that is built on honesty, integrity, innovation, superior capabilities, discipline and a commitment to always doing what is best for our customers, teammates and communities.
With more than 80 years of proven success, we consistently provide high- quality solutions and services to our customers, which deliver strong results for our shareholders. Our team continues to demonstrate grit, hustle and an entrepreneurial spirit as we grow and thrive in the extremely competitive and constantly changing insurance industry.
We are A Forever Company.
Key Facts
B U I L T T O L A S T
Headquartered in
D O G G E D
D I S C I P L I N E
Founded in 1939-
82 Years of Dedication
T E A M M A T E -
D R I V E N S U C C E S S
12,000+ Teammates
L O C A L P E O P L E , P O W E R F U L
S O L U T I O N S
350+ Locations
O W N E R S H I P
M I N D S E T
60+% of Teammates are Shareholders
Key Differentiators
D E C E N T R A L I Z E D S A L E S A N D S E R V I C E M O D E L
Local teams empowered to make decisions that best support their customers, backed by the powerful solutions, capabilities and carrier relationships of a top-five brokerage.
F I N A N C I A L P E R F O R M A N C E
Consistent, industry-leading financial metrics and corresponding performance.
C U L T U R E
Strong, performance-based culture grounded in grit and integrity.
Entrepreneurial meritocracy: providing long-term opportunities for talented leaders and teammates.
C O M M U N I T Y S E R V I C E
Long-standing history of service to the communities in which our teams live and work.
Historical
Revenue
EBITDAC 32.2% 30.6% 30.0%
Margin(1)
31.1% 33.5%
2 0 1 7 |
2 0 1 8 |
2 0 1 9 |
2 0 2 0 |
2 0 2 1 |
- EBITDAC Margin is a non-GAAP financial measure and is referenced to provide an additional meaningful method of evaluating our operating performance from period to period on a basis that may not be otherwise apparent on a GAAP basis. For other information concerning EBITDAC Margin and a reconciliation to the most closely comparable GAAP measure, refer to pages 16 and 33 of this Annual Report.
- Message From Our CEO
We focus on "getting stuff done" (GSD), and the results follow. Collaboration is at the heart of the solutions we offer.
Dear Shareholders,
At Brown & Brown, we believe putting our talented teammates first enables us to deliver innovative solutions for our customers. We focus on "getting stuff done" (GSD), and the results follow. Collaboration is at
the heart of the solutions we offer. 2021 was an outstanding year for Brown & Brown. We crossed the
This was accomplished while materially improving our margins, and we are on our way to our next intermediate goal of
2021 ANNUAL REPORT
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I N 2 0 2 1
I N 1 9 9 3
Long-Distance Road Race
The mental health and well-being of our teammates and their families have always come first at Brown
- Brown-health,family, business-in that order. We define health as physical, brain, spiritual and financial wellness. By prioritizing these things, our team is best positioned to deliver for our customers, fellow teammates and carrier partners. We operate as A Meritocracy, meaning that people rise according to their abilities and talents. Successful teammates at Brown & Brown share several core values: passion, perseverance, grit, curiosity and discipline. We are very proud of our strong ownership culture, where more than 60% of teammates are also shareholders. Nearly a quarter of our company is teammate owned.
We were very pleased with our 10.4% organic revenue(1) growth last year, and 2021 was arguably the best year in our company's history. We completed 19 acquisitions with annual revenues of approximately
Source: FactSet
- Organic Revenue growth and EBITDAC Margin are non-GAAP financial measures and are referenced to provide additional meaningful methods of evaluating our operating performance from period to period on a basis that may not be otherwise apparent on a GAAP basis. For other information concerning Organic Revenue growth and EBITDAC Margin and to reconciliations to the most closely comparable GAAP measures, refer to pages 16, 23-24 and 33 of this Annual Report.
I N C R E A S E D
D I V I D E N D S F O R
28th
C O N S E C U T I V E Y E A R
G R E W
R E V E N U E S
10.4%
O R G A N I C A L LY ( 1 ) T O
B I L L I O N
2 A Forever Company®, The Power of WE®, Culture of Caring®, A Meritocracy® and Built to Last® are registered trademarks of
Life Is Not a Sprint; It's a Marathon
We grow our business organically and through the acquisition of like-minded companies. Our focus on growth and profitability enables us to self-finance many of these transactions. Cultural fit remains the most important ingredient to a successful acquisition, followed by favorable financial terms. Through our acquisition activity and the hard work of our team, we enhanced our existing capabilities and added
a number of new ones to our solution set. We have invested significantly in our company and team over the past five years. These investments include the addition of talented new teammates, the enhancement of social recognition tools and performance management processes and equity compensation that ties our teammates and our goals together. Three dynamic teammates were also added to our senior leadership team:
we continued to invest in technology that will help us execute more efficiently, improve the customer experience and drive innovation through data and analytics.
We learned a great deal about the human psyche in 2020 and 2021. In response, we narrowed our focus on brain health, prioritizing the creation and implementation of a Mental Health Guidebook-a robust suite of resources to support teammates and their families. We also executed an extensive mental health awareness campaign in May of 2021 and identified a group teammates from across the organization trained to support emotional health and well-being needs, known as Mental Health Allies.
Our Diversity, Inclusion and Belonging (DIB) task force continued to make strides to achieve our goal of further cultivating an inclusive place to work.
In addition, our first Teammate Resource Groups (
T O T A L S H A R E H O L D E R
R E T U R N S F O R 2 0 2 1
49%
Finally, I want to acknowledge the loss of
If you are a shareholder, thank you for your confidence in our team. If you are a teammate, thank you for everything you do for our customers and your fellow teammates. To
Cheers!
J . P O W E L L B R O W N , C P C U
P R E S I D E N T & C H I E F E X E C U T I V E O F F I C E R
T H I S A N N U A L R E P O R T A N D I T S T H E M E A R E D E D I C A T E D T O O U R F R I E N D A N D M E N T O R , B R A D C U R R E Y .
2021 ANNUAL REPORT
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2021 Annual Report
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