2017 United States Independent Insurance Agent Survey: How Carriers Can Compete & Win – ResearchAndMarkets.com

DUBLIN--(BUSINESS WIRE)-- The "2017 Independent Insurance Agent Survey: How Carriers Can Compete & Win" report has been added to ResearchAndMarkets.com's offering

Each year agents are surveyed to find out what they think of their top insurance carriers - what they believe carriers are doing well and where they'd like to see improvement so agents can be more successful. The anonymous survey asks agents what atrributes are most important in a carrier and how their top carriers are performing in those areas. Attributes include underwriting appetite and responsiveness, claims services, technology, marketing, field reps, training, financial strength and brand reputation.

The 2017 survey instrument explored topics including:

• Carrier ratings and rankings - companies with which agents place business and how they rate and rank those carriers on a variety of metrics
• Agency growth - how agents intend to grow their businesses in terms of revenue generation and signing with new carriers
• Carrier communications - how often, and through what vehicles, agents want their companies to communicate with them
• Carrier training - what courses agents want their carriers to provide
• Agents' technology usage - work-related tasks agents expect to perform on a mobile device in the next 12 months

The report presents the survey results in textual, chart and tabular formats, using a rigorous methodology refined over the past decade that ensures data reliability.

Key Topics Covered:

I. Introduction

• Respondent Acquisition & Sample Size
• Respondent Demographics & Characteristics
• Title at Agency
• Lines of Production
• Location
• Size of Agency
• Gender & Age

II. Key Findings

III. Carrier Ratings & Rankings

• Personal Lines
• Commercial Lines
• Personal & Commercial Lines

IV. Agency Growth

• Field Reps

V. Carrier Communication

• Preferences

VI. Carrier Trainings

VII. Customer Experience

• Carrier Ratings

VIII. Industry Trends

• Carrier Service Centers
• Online Self-Service Options
• Agents' Use of Mobile Technology

IX. Summary

X. Respondents' Open-Ended Comments

XI. 2017 Survey Instrument

For more information about this report visit https://www.researchandmarkets.com/research/w43d72/2017_united?w=4

View source version on businesswire.com: http://www.businesswire.com/news/home/20180205006078/en/

ResearchAndMarkets.com

Laura Wood, Senior Manager

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Related Topics: Insurance

Source: Research and Markets