Selling Employee Benefits After COVID-19 Will Require Ingenuity

By Kim McBee

The COVID-19 health care and financial crisis has forced many businesses to change focus from long-term strategy to keeping the lights on for another week as distractions and competing priorities continue to arise.

By now, we’ve all said and heard this in a million different ways: The COVID-19 pandemic has changed our lives forever. It has given us a new vocabulary, a new lifestyle and a new outlook on what’s to come — both in and out of the workplace. It is now time to plan for post-pandemic employee benefits.

I know this process has been equal parts interesting and stressful for many of the employee benefits professionals I work with each day.

Our interest and the stress come from the same place: a slew of initiatives handed down from federal, state and local governments — as well as C-suites — to ensure employers and workers were weathering the storm, signaling greater reform could be on the horizon. For example, we’re reacting and responding to programs such as the Paycheck Protection Program.

Now as we acclimate to our new normal and work toward the next open enrollment season, it’s time to look ahead and get back into a long-term, strategic mindset. But how is that possible when our best options seem like an educated guess?

We believe the best way to start refocusing is to connect the dots from our biggest and best ideas last year what we learned from a global health crisis in order to help reestablish goals.

“Pre-virus:” So Many Options

Back in January, 2020 had all the trappings of a banner year for employee benefits: low unemployment, strong economic prospects and a number of promising startups bringing new benefits ideas to employers.

In those days, we were thinking about ways to keep top talent engaged so they would remain loyal as competitors attempted to lure them away. We also had the bandwidth to start scrutinizing our plans and utilization rates to find ways to reduce costs while offering stronger benefits.

Employers rose to the challenge. We were having more conversations with clients interested in innovative programs, cost containment strategies and customization.

Even now, as we wrap our heads around the crisis, we need to continue making time for these big-picture conversations, getting out of “battle mode” and asking questions about the most effective way to offer the best benefits going forward.

The COVID-19 Era: Putting A Spotlight On Employees

The COVID-19 outbreak means something different in every region. Some states are hardest hit by the health crisis, while others are more impacted by the blow of the economic downturn.

Regardless of the impact, employers were tuned in. Many quickly established work-from-home policies, provided education on complicated leave regulations, reestablished financial wellness initiatives and, in anticipation of workers returning to facilities, took steps to make commercial workplaces safer.

This focus on workers’ education and comfort should continue to be part of the foundation as we move forward, and technology will likely play an even bigger role.

Looking Ahead: Know Your Numbers

As we come out of the initial shock of the COVID-19 crisis, it’s time to get proactive again. That means helping employers to take a hard look at benefits utilization, headcounts and permanent changes to employment policies.

When it comes to employment policies, the shift we’ve felt under social distancing guidelines won’t snap back immediately after restrictions are lifted. Major companies such as Twitter have already announced a permanent switch to virtual-first work environments, and we expect to see a number of metropolitan offices replaced with far-flung meeting places outside of city centers.

Situations such as these will raise new compliance issues for a team working from a variety of locations. For those employers who were forced to undergo workforce reductions, shrinking headcounts might have an unforeseen impact on insurance premiums.

My advice to employers: Make sure you’re getting a fair renewal rate by keeping an eye on your data and try to factor in the cost of care that has been put off while elective procedures were halted in medical facilities that were on lockdown.

Beyond the surge in telemedicine and need for robust mental well-being programs, the benefits that people need and the way they’re used probably won’t change much. Renewals will still come, so we can’t lose focus.

The pandemic has exposed some issues, we’ve adapted and learned a few things, but we still need to be as aggressive as possible when negotiations come around. We can do that by looking forward more than we look back to determine where we go from here.

Kim McBee is vice President, senior benefits consultant, Corporate Synergies. Kim may be contacted at [email protected].