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Some insurers should reconsider how they use artificial intelligence for customer service, as a new Trustpilot report found that an “AI communication gap” could negatively affect consumer reviews.
Insurers are increasingly choosing to build their own artificial intelligence solutions instead of buying someone else’s.
Cognitive decline can undermine a client’s retirement plan, and advisors must not be afraid to discuss that risk
Research suggests the average American believes they need nearly $1.5 million in savings to comfortably retire.
Those leaders who turn AI risks into opportunities can set their brand apart from the crowd, a PwC executive says.
Americans are now living around 10 to 15 years longer than before, but many still haven’t adopted financial planning to match that longevity.
The insurance industry deals with some specific challenges that can prevent AI pilots from taking off.
New research from the Society of Actuaries has found insurance and financial services leaders across a range of sectors all named artificial intelligence as the top emerging risk for 2026 and in the years to come.
An American data and analytics firm is calling for industry-wide collaboration to find solutions for artificial intelligence-driven insurance fraud, which is becoming increasingly complex and widespread.
Artificial intelligence may also help address a longstanding industry issue: the gender gap in coverage.
Failure to leverage digital tools to streamline business processes is tainting an otherwise high financial advisor satisfaction score for U.S. life insurance and annuity companies.
While many insurance providers have begun adopting artificial intelligence, others are already racing ahead to the next stage of scaling solutions.
Does it still exist in 2026, and how are women breaking through it?
Industry experts are weighing whether a new home insurance bill introduced in Colorado could spur other states to similar action
Thousands of insurance professionals are expected to retire from the industry in the next 10-15 years. How will the industry respond?
Experts say it’s possible, but it’s not without risk.
Advancements in technology are ushering in what experts have dubbed the “golden age of underwriting,”
The potential for artificial intelligence to transform underwriting workflows has caught up to the surety bonding industry.
The legacy technology systems that many insurers rely on are holding them back. Still, it’s unsustainable for insurers to keep kicking the can down the road long-term, according to a new study.
With many Americans’ retirement savings falling far short of what they really need for long-term financial security, technology could be leveraged to help close the gap.
