USAA Life Insurance Company Partners with Human API to Transform Life Insurance Buying Process

SAN ANTONIO--(BUSINESS WIRE)--
Today, USAA Life Insurance Company (USAA Life) announces the next step in the evolution of their life insurance offering by partnering with Human API, the leading health data platform. Pairing USAA Life’s rich experience with digital health data and Human API’s industry-leading technology will drive transformation in the life insurance buying process to create an unmatched member experience.

USAA Life will continue to expand the use of digital health data in the life insurance underwriting process through its implementation of Human API’s Health Intelligence Platform, including its vast patient portal network, HIPAA-authorized networks, and APS retrieval services, all powered by Human API’s smart order orchestration. The Human API platform connects to 30,000+ data sources in the US, including EHR networks, HIEs, provider networks and more, providing widespread digital health data access for over 13 million USAA members. Prioritizing digital health data will improve the USAA member experience and help members acquire important life insurance coverage faster and easier.

Human API’s proprietary data normalization engine expands the utility of digital health data, delivers deeper data insights, and unlocks exciting new opportunities through the development of this unique data asset. As USAA Life continues to drive towards the future of automated underwriting, the partnership with Human API will ensure that USAA will deliver the best experience to its members today and in the future.

“Human API’s platform further expands our ability to provide our members the best experience buying life insurance,” said Chris Flint, senior vice president and general manager, life insurance at USAA Life. “We were the first company to use digital health data and are continually looking for ways to improve our processes—including increasing the percentage of medical records we can receive digitally, which cuts down on the time that it takes to get life insurance coverage.”

“We are thrilled to be working with USAA. Human API is excited to assist USAA in continuing to deliver the best in services and experience to their members and we look forward to helping USAA power the future of digital health data and underwriting automation,” says Andrei Pop, CEO of Human API.

About USAA

Founded in 1922 by a group of military officers, USAA is among the leading providers of insurance, banking, and investment and retirement solutions to more than 13 million members of the U.S. military, veterans who have honorably served and their families. Headquartered in San Antonio, USAA has offices in eight U.S. cities and three overseas locations and employs more than 38,000 people worldwide. Each year, the company contributes to national and local nonprofits in support of military families and communities where employees live and work. For more information about USAA, follow us on Facebook or Twitter (@USAA), or visit usaa.com.

About Human API

Human API’s Health Intelligence Platform connects and converts health data into actionable intelligence that accelerates underwriting, improves placement rates, and creates better customer experiences. The company’s platform is powered by a robust and comprehensive data network which includes access to electronic health records (EHR) networks, health information exchanges (HIEs), patient portals, and traditional APS retrieval partners. Coupled with smart evidence orchestration capabilities that optimize for the best data retrieval paths and a reporting engine that presents useful information to underwriters at the right time, Human API’s solution is helping leading carriers easily access and use health data to transform underwriting and customer experiences.

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Fionna Faulk
Director, Demand Generation

[email protected]

Source: USAA Life Insurance Company