Study Findings on Health Management Are Outlined in Reports from Manipal Academy of Higher Education (Performance of Third Party Administrators in Indian Healthcare): Health and Medicine – Health Management

2022 OCT 20 (NewsRx) -- By a News Reporter-Staff News Editor at Insurance Daily News -- A new study on health management is now available. According to news reporting out of Karnataka, India, by NewsRx editors, research stated, “Health insurance companies, healthcare service providers and third party administrators (TPAs) play an important role in health system performance.”

Our news reporters obtained a quote from the research from Manipal Academy of Higher Education: “Our study develops performance metrics for TPAs in the Indian healthcare setting. Further, we examine the relative importance of these metrics among the market segments that TPAs service. Auditing of TPAs on performance measures is not prevalent practice in the industry. This evaluation will enable critical assessment of both efficiency and quality of health insurance claims processing and provide insights on required modifications thus resulting in better performance and enhanced customer satisfaction. This study’s motivation stems from the possible impact that the objective performance evaluation of TPAs has on healthcare delivery, control and costs. Analytical Hierarchy Process was used to formulate a hierarchy of factors to determine TPA performance and to assess their relative importance among the market segments serviced.”

According to the news editors, the research concluded: “The findings suggest that the relative importance of performance metrics for TPAs vary across market segments. This study is limited to TPA performance. Studies can be undertaken to understand the performance metrics of other members in the healthcare system, such as clinics, hospitals and insured members.”

For more information on this research see: Performance of Third Party Administrators in Indian Healthcare. Journal of Health Management, 2022. The publisher for Journal of Health Management is SAGE Publications.

A free version of this journal article is available at https://doi.org/10.1177/09720634221128385.

Our news journalists report that more information may be obtained by contacting Sham Ranjan Shetty, T.A. Pai Management Institute, Manipal Academy of Higher Education, Manipal, Karnataka, India. Additional authors for this research include Debmallya Chatterjee, Yogesh P Pai.

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