Studies from Sebelas Maret University Add New Findings in the Area of Social Science (Patient-Centered Communication in the Era of National Health Insurance at Surakarta City, Indonesia)

2020 MAR 30 (NewsRx) -- By a News Reporter-Staff News Editor at Insurance Daily News -- Investigators discuss new findings in social science. According to news reporting out of Sebelas Maret University by NewsRx editors, research stated, “This study discusses patient-centered communication in the era of national health insurance. The next study aims to determine the supporting factors, inhibiting factors, and the doctor’s communication process that is patient-centered in the JKN system in the city of Surakarta , Indonesia.”

Our news journalists obtained a quote from the research from Sebelas Maret University: “This study uses a case study method with qualitative analysis that emphasizes certain cases that occur in the object of analysis. This method uses descriptive analysis with an inductive approach in analyzing data. The research subjects were BPJS primary health facilities, located in Surakarta City. The results showed that there was a patient-centered communication process in building good and effective relationships between primary health facility physicians and patients. Patient-centered communication has a very important role, as stated by Debra Roter and Judith Hall who have described a patient-centered communication model that includes four key elements and is supported by a focus on remote communication. High context communication that emphasizes the main focus on implicit, unspoken, and nonverbal messages is not explicit and verbal messages, as written in the Handbook of health communication, that the quality of interaction between patients and providers is very important for health outcomes in patients.”

According to the news reporters, the research concluded: “The interaction between the service provider in the patient and the outcome of the patient determines the step of selecting the patient in the next primary health facility. At the end of the achievement, it will further determine the success of patient-centered communication, so that the relationships that occur will influence the outcome of the primary goal of primary health care services to the health of patients.”

For more information on this research see: Patient-Centered Communication in the Era of National Health Insurance at Surakarta City, Indonesia. International Journal of Multicultural and Multireligious Understanding, 2020,6(2):850-862. (International Journal of Multicultural and Multireligious Understanding - http://ijmmu.com). The publisher for International Journal of Multicultural and Multireligious Understanding is International journal of multicultural and multireligious understanding.

A free version of this journal article is available at https://doi.org/10.18415/ijmmu.v6i2.1398.

Our news editors report that additional information may be obtained by contacting Nurfitri Kurniawati, Postgraduate of Communication Studies, FISIP, Sebelas Maret University. Additional authors for this research include Prahastiwi Utari, Sudarmo Sudarmo.

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