Seibels Deploys Guidewire Systems for Claims Management, Analytics, and Enhanced Customer Claims Experience
Southeastern provider of business process services to insurers leveraging Guidewire Core, Data, and Digital systems to improve operational efficiencies and increase client satisfaction
Seibels deployed Guidewire ClaimCenter™ and Guidewire CustomerEngage™ Account Management to replace its aging internally built claims management and digital claims systems, and the company added analytics capabilities with the Guidewire Live Analytics™ platform, which consists of Guidewire Catastrophe™, Guidewire Claim Canvas™, Guidewire Compare™, Guidewire Spotlight™, and Guidewire Live University™. These Core, Data, and Digital products were implemented in individual yet concurrently run deployments for Seibels clients’ personal lines of business, ensuring that each client’s implementation was done correctly. The company continues to implement these and other previously selected products* for its clients’ commercial lines of business.
“Speed-to-market was a critically important driver for us, as we wanted to get off our aging, inflexible claims management system and offer new technology and services to our clients quickly. These deployments were huge milestones,” said
ClaimCenter, Live Analytics, and CustomerEngage Account Management are enabling Seibels to:
- Provide clients with better visibility into claims handling processes and operations by leveraging industry claims management best practices;
- Improve operational efficiencies by standardizing on a modern software technology platform to enrich the overall claims experience for policyholders;
- Offer actionable data and insights to aid in decision-making;
- Empower policyholders with digital self-service for filing and managing their claims; and
- Bring new products and product enhancements to market more quickly.
Brown added, “For example, the VP of claims for one of our clients was in the process of being evacuated from his home in
“We congratulate Seibels on its successful
*Seibels previously selected and is deploying Guidewire PolicyCenter™, Guidewire BillingCenter™, Guidewire DataHub™, Guidewire InfoCenter™, and Guidewire ProducerEngage™ to provide its clients with policy administration, underwriting, billing management, business intelligence, data warehousing, and agent self-service capabilities.
About Seibels
The Seibels Bruce Group, Inc. (Seibels) offers the Property and Casualty insurance industry a suite of business process services (BPS) and third party administration (TPA) services powered by world-class technology. Streamlined operations, improved efficiencies and predictable, managed costs are just some of the benefits clients receive when working with Seibels. By leveraging a strong combination of insurance experience and industry-leading technology, Seibels best-in-class insurance services allow insurance carriers and risk managers to simplify business processes and maximize opportunities so they can focus on growth and development. Seibels’ services support Commercial and Personal lines of business. Since its founding in 1869, Seibels has recognized the value of quality customer service, strong client relations, continuous innovation and integrity. For more information, please visit www.seibels.com. Follow us on twitter: @SeibelsITS.
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