Pioneer State Mutual Insurance Selects Duck Creek Policy Software to Replace Legacy System

Business Wire

Duck Creek’s Software Integrates Efficiently and Offers Headless Configuration for Total UX Freedom

BOSTON--(BUSINESS WIRE)-- Duck Creek Technologies today announced that Pioneer State Mutual Insurance (Pioneer State Mutual), a Michigan P&C insurance carrier, has selected Duck Creek Policy to replace its legacy policy system. Duck Creek Policy was chosen due to its ease of integration; it will replace a sunsetted policy product, integrating seamlessly into the insurer’s existing user interface thanks to a headless configuration.

Once implemented, Duck Creek’s customer-centric policy system will allow Pioneer State Mutual to manage its entire customer lifecycle with a seamless back end experience. The company plans to employ an on-premises install of Duck Creek Policy, which can easily be married to Pioneer State Mutual’s existing front-end system. Duck Creek’s headless UI capabilities enable carriers of all sizes to utilize or improve their own unique customer experiences while enabling rapid, efficient, and affordable product transitions. Duck Creek Policy will provide a broad and flexible solution that reduces maintenance cost and can support future innovations and digital transformations.

“‘Insuring Michigan’ is one of our mottos. We are dedicated to providing the state with the highest-quality insurance products. Duck Creek fully appreciates our core value of focusing on the surrounding community, and will work quickly and efficiently to replace our outdated policy system,” said Tony Paris, Vice President and CIO of Pioneer State Mutual Insurance. “The integration of Duck Creek’s technology is strategic because it allows our customers to maintain the user interface they are comfortable with while enhancing back-end performance with a headless and efficient configuration.”

Duck Creek Policy, Duck Creek Billing, and Duck Creek Rating software are part of a suite that also includes Duck Creek Claims. The configurable software is designed to work independently or as part of a combined approach to manage all aspects of the P&C insurance lifecycle. It can be deployed on premises or via Duck Creek OnDemand, a cloud delivery model.

“We’re excited to transition Pioneer State Mutual’s foundational core system to Duck Creek’s agile Policy solution, allowing them to continue utilizing their intuitive customer interface,” said Michael Jackowski, CEO of Duck Creek Technologies. “The ease of our products’ integration will allow Pioneer State Mutual the flexibility to continue its usual business while growing and offering a high level of service throughout the state of Michigan.”

About Pioneer State Mutual Insurance
Pioneer State Mutual Insurance Company specializes in P&C insurance for individuals and businesses in the state of Michigan. Since 1908, the company has served policyholders with compassion, integrity, and excellence to create peace of mind. Pioneer State Mutual Insurance Company offers a range of insurance protection including auto, homeowners, farm owners, mobile homeowners, and commercial policies. For more information, visit www.psmic.com.

About Duck Creek Technologies
Duck Creek Technologies paves a genuine path to the future for P&C insurance companies. Decades of insurance experience underpin advanced technologies specifically designed to accommodate change - allowing carriers to navigate uncertainty and capture market opportunities faster than their competitors. Duck Creek solutions are available standalone or as a full suite. All are cloud-ready. For more information, visit www.duckcreek.com.