Pekin Insurance Digitizes Medicare Supplement Enrollment with iPipeline’s New Business Acquisition Platform

Business Wire

Pekin Insurance Focuses on Enhancing Customer Satisfaction by Automating Annual Enrollment for Medicare Supplement Customers

EXTON, Pa.--(BUSINESS WIRE)-- iPipeline® – a leading provider of cloud-based software solutions for the financial services industry – today announced Pekin Insurance has selected their New Business Acquisition Platform for Medicare Supplement to automate annual enrollment activities and improve customer satisfaction. iPipeline’s comprehensive platform streamlines the full range of selling and buying activities for numerous lines of business including: Medicare Supplement, life, annuities, securities/mutual funds, disability, long-term care, pre-need, and final expense. Pekin Insurance’s solution, which includes next-generation quoting, illustrations, and the iGO e-Application for in Good Order submissions, will be deployed to 8,500 independent agents and 1,500 agencies nationwide.

“'Boomers' have grown accustomed to convenience and speed in transactions through digital technologies and have high expectations for the customer journey. They want to be able to research products online, communicate directly with an agent, and complete the application process electronically with their agents. Our New Business Acquisition Platform allows customers to secure a tailored solution based on their business challenges, lines of business, distribution groups, and targeted business outcomes,” said Tim Wallace, CEO, iPipeline. “Pekin’s solution equips their independent agents with technology to easily and quickly get their customers enrolled with Medicare Supplement insurance and do it with a high level of customer satisfaction. iPipeline is focused on making it easier for their agents to sell and consumers to buy. We are pleased to have Pekin’s agents on our platform.”

“Speed and accuracy are critical during the open enrollment period for Medicare Supplement. The ability of our agents to rapidly respond to customer queries is important to every individual involved in the buying and selling process. Using iPipeline’s integrated solution will deliver new efficiencies, improve customer service, and help us to attract new agents,” said Joel Jackson, Vice President, Marketing, Pekin Insurance. “Pekin Insurance is committed to superior service for our customers. iPipeline’s broadly used quoting, illustrations, and e-application will serve as key components in our digital transformation strategy, and Medicare Supplement is just the beginning. Our goal is to continue to expand our digital capabilities to improve the agent and customer experience in 2018 and beyond.”

To learn how you can explore iPipeline’s New Business Acquisition Platform and create a solution to support your business needs and improve the agent, advisor, and customer experience, contact sales@ipipeline.com.

About Pekin Life Insurance Company

Pekin Life Insurance Company, located in Pekin, Illinois, has been providing dependable insurance coverage to families in their twenty-one-state marketing area since 1921. Pekin Insurance has grown into a company of more than 900 employees, 1,500 agencies, and 8,500 independent agents. For more information, visit www.pekininsurance.com.

About iPipeline

iPipeline is a leading provider of cloud-based software solutions for the financial services industry. Through our SaaS-based New Business Acquisition Platform, we accelerate and simplify sales, compliance, operations and support. We provide process automation and seamless integration between every participant in the financial services industry including carriers, agents, general agencies, advisors, broker-dealers/RIAs, banks, securities/mutual fund firms, and their consumers. Our innovative solutions enable automated processing for pre-sales, new business and underwriting, point-of-sale execution of applications, post-sale support, data analysis, reporting, consumer delivery and self-service, and agency and firm management.

iPipeline provides the process automation and seamless integration needed on a global basis to make a sale by aggregating more than 130 carriers, 1,300 distributors and financial institutions, and their agents and licensed advisors in a cloud-based environment. With headquarters in Exton, Pennsylvania, iPipeline has locations in Cheltenham (UK), Fort Lauderdale, Huntersville, Ontario (CA), Philadelphia, Pleasanton, Salt Lake City, and Vancouver. Visit www.ipipeline.com. Join us at our Connections 2018 User Meeting & Conference at the ARIA Resort & Casino in Las Vegas from March 18^th-20^th. Explore the conference today.