Patent Issued for Smart application rating (USPTO 11164224): Aetna Inc.
2021 NOV 23 (NewsRx) -- By a
The assignee for this patent, patent number 11164224, is
Reporters obtained the following quote from the background information supplied by the inventors: “Mobile applications (or apps) have become commonplace to provide enhanced functionality for a mobile device. These apps may be native to the mobile platform or from an independent source. For instance, certain mobile device manufacturers create mobile devices with native apps that come with their mobile operating system. These native apps cannot be removed since they are intertwined with proper functionality of the operating system. A mobile user may find the mobile device lacking and seek to enhance functionality by installing new apps from an online app store. These new apps add more functions to the mobile device, possibly increasing user satisfaction in the device. In some instances, some new apps may be agreeable to the user while others may be frustrating to the user. In both cases, the mobile user is able to provide feedback to the app store regarding his or her experience with a new app.”
In addition to obtaining background information on this patent, NewsRx editors also obtained the inventors’ summary information for this patent: “Embodiments of the disclosure provide a method of providing a prompt to a user for reviewing an app. The method includes monitoring, by a mobile device, environmental factors; monitoring, by a mobile device and a server, a user’s activity; determining, by the mobile device, a utility of the user using the environmental factors; determining, by the mobile device and the server, an engagement score using the user’s activity; when the utility of the user is determined to be high, providing the prompt to the user; and when the utility of the user is determined to be low, determining whether the engagement score is above a score threshold, and providing the prompt to the user when the engagement score is above the score threshold.
“Additional embodiments of the disclosure provide a method of providing a prompt to a user for reviewing an app. The method includes: monitoring, by a mobile device, environmental factors of the mobile device; monitoring, by the mobile device, a user’s activity with the app; determining, by the mobile device, a utility of the user based on the environmental factors; collecting, by the mobile device, a plurality of interactions between the user and the app and utilizing the plurality of interactions in determining an engagement score; and determining whether to prompt the user for a rating of the app based on the engagement score exceeding a predetermined threshold set so to indicate a high engagement by the user with the app.
“Yet further embodiments of the disclosure provide a system for providing a prompt to a user for reviewing an app. The system includes a mobile device configured for: monitoring environmental factors of the mobile device; monitoring a user’s activity with the app; determining a utility of the user based on the environmental factors; collecting a plurality of interactions between the user and the app; and transmitting the plurality of interactions to a server to utilize the plurality of interactions in determining an engagement score, wherein the server assigns an engagement score based on the plurality of interactions and compares the engagement score to a predetermined threshold set so to indicate a high engagement by the user of the app.
“Further embodiments of the disclosure provide a non-transitory computer readable storage device for providing a prompt to a user for reviewing an app. The non-transitory computer readable storage device having computer executable instructions for performing the steps of: monitoring environmental factors of a mobile device; monitoring a user’s activity with the app residing on the mobile device; determining a utility of the user based on the environmental factors of the mobile device; collecting a plurality of interactions between the user and the app and utilizing the plurality of interactions in determining an engagement score; and determining whether to prompt the user for a rating of the app based on the engagement score exceeding a predetermined threshold set so to indicate a high engagement by the user with the app.”
The claims supplied by the inventors are:
“1. A method of providing a prompt to a user of a mobile device for reviewing an app running on the mobile device, the method comprising: monitoring, by the mobile device, environmental factors of the mobile device; collecting, by the mobile device, a user’s activity with the app, the user’s activity including a plurality of interactions between the user and the app, and utilizing the plurality of interactions in determining an engagement score; monitoring, by the mobile device, the user’s activity with the app; determining, by the mobile device, a utility of the user based on the environmental factors; determining, by the mobile device, that the engagement score exceeds a score predetermined threshold set so as to indicate a high engagement by the user with the app; determining, by the mobile device, a speed of a Wi-Fi network the mobile device is using and a duration of a round trip application programming interface (API) call with a server, wherein the speed of the Wi-Fi network and the duration of the round trip API call provides an indication of whether the mobile device is located at the user’s place of work or at the user’s home; based on the determining of the speed of the Wi-Fi network and the duration of the round trip API call with the server, determining, by the mobile device, that the utility of the user exceeds an environmental factors predetermined threshold set so as to indicate a high utility of the user for the app; and determining, by the mobile device, a time at which to prompt the user for a rating of the app based on the engagement score exceeding the score predetermined threshold and the utility exceeding the environmental factors predetermined threshold.
“2. The method of claim 1, wherein each of the plurality of interactions is assigned an individual engagement score such that when that action is performed in the app the individual engagement score is added to the engagement score.
“3. The method of claim 1, wherein the plurality of interactions comprises: the user opening the app, the user views a home screen of the app, the user searches for a symptom or condition on the app, the user searching for a facility or doctor on the app, the user views a facility of the doctor on the app, the user logs into an account on the app, the user uses map functionality with current location from the app, the user calls the facility or doctor from the app, the user books an appointment with the doctor from the app, the user creates an account with the app, and the user saves an item to a storage associated with the account, including the symptom, the condition, the facility or the doctor.
“4. The method of claim 1, wherein: monitoring environmental factors of the mobile device comprises collecting one or more types of mobile device operational data, the one or more types including one or more of: network connectivity, an identity of the network, a signal strength, a location, a velocity, a speed of an API call, a plugged in status, and a battery strength; and determining the utility of the user comprises determining the utility of the user based on at least one of the one or more of types of mobile device operational data.
“5. The method according to claim 4, wherein determining the utility of the user further comprises determining the utility of the user further based on a plurality of the one or more types of mobile device operational data.
“6. The method of claim 1, wherein: the utility of the user is defined as a measure of one or more of: a mood of the user, an availability of the user, and an availability of resources of the mobile device; and determining the utility of the user comprises inferring the user utility based on the environmental factors.
“7. The method of claim 1, wherein monitoring the user’s activity with the app comprises scoring various user activities with the app.
“8. The method of claim 1, further comprising prompting, by the mobile device, the user for the rating of the app at the time determined by the mobile device.
“9. A system for providing a prompt to a user of a mobile device for reviewing an app running on the mobile device, the system comprising: a mobile device comprising one or more processors, wherein the one or more processors are configured for: monitoring environmental factors of the mobile device; collecting a user’s activity with the app, the user’s activity including a plurality of interactions between the user and the app, and utilizing the plurality of interactions in determining an engagement score; monitoring the user’s activity with the app; determining a utility of the user based on the environmental factors; determining that the engagement score exceeds a score predetermined threshold set so as to indicate a high engagement by the user with the app; determining a speed of a Wi-Fi network the mobile device is using and a duration of a round trip application programming interface (API) call with a server, wherein the speed of the Wi-Fi network and the duration of the round trip API call provides an indication of whether the mobile device is located at the user’s place of work or at the user’s home; based on the determining of the speed of the Wi-Fi network and the duration of the round trip API call with the server, determining that the utility of the user exceeds an environmental factors predetermined threshold set so as to indicate a high utility of the user for the app; and determining a time at which to prompt the user for a rating of the app based on the engagement score exceeding the score predetermined threshold and the utility exceeding the environmental factors predetermined threshold.
“10. The system of claim 9, wherein each of the plurality of interactions is assigned an individual engagement score such that when that action is performed in the app the individual engagement score is added to the engagement score.
“11. The system of claim 9, wherein the plurality of interactions comprises: the user opening the app, the user views a home screen of the app, the user searches for a symptom or condition on the app, the user searching for a facility or doctor on the app, the user views a facility of the doctor on the app, the user logs into an account on the app, the user uses map functionality with current location from the app, the user calls the facility or doctor from the app, the user books an appointment with the doctor from the app, the user creates an account with the app, and the user saves an item to a storage associated with the account, including the symptom, the condition, the facility or the doctor.
“12. A non-transitory computer-readable storage medium having computer-executable instructions stored thereon for providing a prompt to a user of a mobile device for reviewing an app running on the mobile device, wherein, when executed by one or more processors of the mobile device, the instructions cause the one or more processors to perform the steps of: monitoring environmental factors of a mobile device; collecting a user’s activity with the app, the user’s activity including a plurality of interactions between the user and the app, and utilizing the plurality of interactions in determining an engagement score; monitoring the user’s activity with the app; determining a utility of the user based on the environmental factors; determining that the engagement score exceeds a score predetermined threshold set so as to indicate a high engagement by the user with the app; determining a speed of a Wi-Fi network the mobile device is using and a duration of a round trip application programming interface (API) call with a server, wherein the speed of the Wi-Fi network and the duration of the round trip API call provides an indication of whether the mobile device is located at the user’s place of work or at the user’s home; based on the determining of the speed of the Wi-Fi network and the duration of the round trip API call with the server, determining that the utility of the user exceeds an environmental factors predetermined threshold set so as to indicate a high utility of the user for the app; and determining a time at which to prompt the user for a rating of the app based on the engagement score exceeding the score predetermined threshold and the utility exceeding the environmental factors predetermined threshold.
“13. The non-transitory computer-readable storage device of claim 12, wherein each of the plurality of interactions is assigned an individual engagement score such that when that action is performed in the app the individual engagement score is added to the engagement score.
“14. The non-transitory computer readable storage device of claim 12, wherein the plurality of interactions comprises: the user opening the app, the user views a home screen of the app, the user searches for a symptom or condition on the app, the user searching for a facility or doctor on the app, the user views a facility of the doctor on the app, the user logs into an account on the app, the user uses map functionality with current location from the app, the user calls the facility or doctor from the app, the user books an appointment with the doctor from the app, the user creates an account with the app, and the user saves an item to a storage associated with the account, including the symptom, the condition, the facility or the doctor.”
For more information, see this patent: Scheel, Mark. Smart application rating.
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