Patent Issued for Senior living engagement and care support platforms (USPTO 11923087): State Farm Mutual Automobile Insurance Company

2024 MAR 27 (NewsRx) -- By a News Reporter-Staff News Editor at Insurance Daily News -- A patent by the inventors Clardy, Vallory (Fremont, CA, US), Coleman, Marta (Bloomington, IL, US), Dunstan, Stephen (Tempe, AZ, US), Dutt, Brea (Bloomington, IL, US), LaVallier, Kami (Pekin, IL, US), Matesevac, Edward P. (Normal, IL, US), Mead, Caroline (Bloomington, IL, US), Meyer, Lindsay (Bloomington, IL, US), Morrison, Matthew (Mesa, AZ, US), Mueller, Mary Kay (Normal, IL, US), Patel, Nirav (Plano, TX, US), Pizzo, Christine (Bloomington, IL, US), Quigley, Cara Lawlor (Bloomington, IL, US), Radicati, Francesco (Palo Alto, CA, US), Santana, Leny (Bloomington, IL, US), Schachter, Kelsey (Bloomington, IL, US), Snell, Beth Ann (Anchor, IL, US), filed on July 1, 2022, was published online on March 5, 2024, according to news reporting originating from Alexandria, Virginia, by NewsRx correspondents.

Patent number 11923087 is assigned to State Farm Mutual Automobile Insurance Company (Bloomington, Illinois, United States).

The following quote was obtained by the news editors from the background information supplied by the inventors: “At least some conventional computer networks have enabled caregivers (e.g., family members, friends, and care service providers) associated with senior users to coordinate care for the senior user. However, conventional systems usually merely keep a schedule of the coordinated care, and may not provide additional functionality. Further, known systems may not facilitate senior engagement in their daily schedules, and may therefore not provide information on such engagement to caregivers. Known systems may have other drawbacks as well.”

In addition to the background information obtained for this patent, NewsRx journalists also obtained the inventors’ summary information for this patent: “The present embodiments may relate to systems and methods for facilitating senior engagement in their daily schedules and coordinating care between caregivers of the senior. The system may include an engagement and care support computing device, one or more client devices, one or more third party servers, and/or one or more databases.

“In one aspect, an engagement and care support platform computer system for facilitating senior user engagement may be provided. The computer system may include at least one processor in communication with at least one memory device. The at least one processor may be programmed to: (i) register a user through an application, wherein the user inputs personal and scheduling data into the application, (ii) register a caregiver associated with the user through the application, (iii) generate a senior profile based upon the user personal and scheduling data, (iv) build a daily interactive user interface that reflects the senior profile, (v) display the daily interactive user interface at a first client device associated with the user, (vi) cause the first client device to initiate a daily interaction prompt to the user, (vii) determine whether any user interaction was received at the first client device in response to the daily interaction prompt, and (viii) transmit a daily update message to a second client device associated with the caregiver, the daily update message including an indication of whether any user interaction was received at the first client device. The care coordination support platform computer system may include additional, less, or alternate functionality, including that discussed elsewhere herein.

“In another aspect, a computer-implemented method for facilitating senior user engagement may be provided. The computer-implemented method may be performed by an engagement and care support platform computer system including at least one processor in communication with at least one memory device. The computer-implemented method may include: (i) registering a user through an application, wherein the user inputs personal and scheduling data into the application, (ii) registering a caregiver associated with the user through the application, (iii) generating a senior profile based upon the user personal and scheduling data, (iv) building a daily interactive user interface that reflects the senior profile, (v) displaying the daily interactive user interface at a first client device associated with the user, (vi) causing the first client device to initiate a daily interaction prompt to the user, (vii) determining whether any user interaction was received at the first client device in response to the daily interaction prompt, and/or (viii) transmitting a daily update message to a second client device associated with the caregiver, the daily update message including an indication of whether any user interaction was received at the first client device. The method may include additional, less, or alternate actions, including those discussed elsewhere herein.

“In yet another aspect, a non-transitory computer-readable media having computer-executable instructions embodied thereon may be provided. When executed by an engagement and care support platform computer system including a processor in communication with a memory device, the computer-executable instructions may cause the processor to (i) register a user through an application, wherein the user inputs personal and scheduling data into the application, (ii) register a caregiver associated with the user through the application, (iii) generate a senior profile based upon the user personal and scheduling data, (iv) build a daily interactive user interface that reflects the senior profile, (v) display the daily interactive user interface at a first client device associated with the user, (vi) cause the first client device to initiate a daily interaction prompt to the user, (vii) determine whether any user interaction was received at the first client device in response to the daily interaction prompt, and (viii) transmit a daily update message to a second client device associated with the caregiver, the daily update message including an indication of whether any user interaction was received at the first client device.

“The Figures depict preferred embodiments for purposes of illustration only. One skilled in the art will readily recognize from the following discussion that alternative embodiments of the systems and methods illustrated herein may be employed without departing from the principles of the invention described herein.”

The claims supplied by the inventors are:

“1. An engagement and care support platform (“ECSP”) computer device comprising at least one processor in communication with a chatbot and at least one memory device, the ECSP computer device in communication with a first client device associated with a senior user, a second client device associated with a first caregiver, and a third client device associated with a second caregiver, the at least one processor of the ECSP computer device is programmed to: transmit data configured to cause a prompt to be presented to the first caregiver using the second client device, the prompt requesting a verbal input from the first caregiver, the verbal input including one or more reminder parameters to create a reminder message for the senior user; continuously monitor the second client device for a first caregiver user interaction with the chatbot including the verbal input; in response to receiving the verbal input from the first caregiver, create the reminder message from the first caregiver verbal input including the one or more reminder parameters; provide the reminder message to the chatbot, wherein the chatbot is configured to audibly present the reminder message to the senior user via the first client device receive, from the third client device, a second verbal input including one or more second reminder parameters for a second reminder message; create the second reminder message from the second verbal input including the one or more second reminder parameters; store the second reminder message and the corresponding one or more second reminder parameters; and provide the second reminder message to the chatbot, the chatbot being configured to audibly present the second reminder message to the senior user via the first client device.

“2. The ECSP computer device of claim 1, wherein the at least one processor is further programmed to cause an audio prompt to be presented to the first caregiver using the second client device, the audio prompt requesting a verbal input from the first caregiver.

“3. The ECSP computer device of claim 1, wherein the at least one processor is further programmed to instruct the first client device to present the reminder message on a screen associated with the first client device.

“4. The ECSP computer device of claim 1, wherein the reminder message includes a reminder time designated as a time for presenting the reminder message, and wherein the at least one processor is further programmed to instruct the first client device to present the reminder message to the senior user at the reminder time.

“5. The ECSP computer device of claim 1, wherein the reminder message includes a repeat option, wherein the at least one processor is further programmed to instruct the first client device to transmit the reminder message again.

“6. The ECSP computer device of claim 1, wherein the at least one processor is further programmed to instruct the second client device to present to the first caregiver an interface to enter the reminder message, wherein at least a portion of the reminder message is displayed on a screen of the second client device.

“7. The ECSP computer device of claim 1, wherein the at least one processor is further programmed to continuously monitor the first client device for a user interaction with the chatbot to receive a response to the reminder message.

“8. The ECSP computer device of claim 1, wherein the at least one processor is further programmed to transmit a calendar of events for the senior user to the second client device of the first caregiver for display to the first caregiver.

“9. The ECSP computer device of claim 8, wherein the at least one processor is further programmed to: receive a caregiver update to the calendar of events from the first caregiver via the second client device; and update the calendar of events based on the received caregiver update.

“10. The ECSP computer device of claim 1, wherein the second client device includes a plurality of second client devices, wherein each second client device of the plurality of second client devices are associated with one or more caregivers of the senior user.

“11. The ECSP computer device of claim 1, wherein the first caregiver includes one or more of a family member of the senior user, a friend of the senior user, a paid caregiver of the senior user, a person designated by the senior user, and a healthcare professional.

“12. The ECSP computer device of claim 1, wherein the at least one processor is further programmed to execute the chatbot to audibly interact with the first caregiver using plain language, wherein the chatbot receives an input signal captured by a first microphone of the second client device, interprets the input signal, generates an audio plain language response to the interpreted input signal, and responds with the audio plain language response via a first speaker of the second client device.

“13. The ECSP computer device of claim 1, wherein the verbal input is directed to the second client device associated with the first caregiver and detected by a first microphone of the second client device.

“14. The ECSP computer device of claim 1, wherein the second client device is in communication with at least one sensor and receives real-time sensor data from the at least one sensor.

“15. The ECSP computer device of claim 14, wherein the at least one sensor includes at least one of smart home device sensors, wearable device sensors, smart device sensors, mobile device sensors, or non-audio sensors.

“16. The ECSP computer device of claim 14, wherein the at least one processor is further programmed to monitor the real-time sensor data from the at least one sensor.

“17. The ECSP computer device of claim 16, wherein the at least one processor is further programmed to detect an input indicative of the verbal input based upon the real-time sensor data.

“18. The ECSP computer device of claim 1, wherein the at least one processor is further programmed to: access stored senior registration information for the senior; and access stored caregiver registration information for the first caregiver associated with the senior, wherein the caregiver registration information includes data for identifying at least one second computer device, wherein the stored senior registration information is editable by the at least one second computer device.

“19. The ECSP computer device of claim 18, wherein the stored senior registration information includes at least one of a name of the senior, a birthdate of the senior, a height of the senior, a weight of the senior, one of more task lists, one or more activities of the senior, one or more interests of the senior, one or more appointments, or one or more alert preferences.

“20. The ECSP computer device of claim 19, wherein the second client device further comprises a first display device, and wherein the at least one processor is further programmed to render a graphical user interface on the first display device, wherein the graphical user interface is configured to display prompt requesting a verbal input from the first caregiver.

“21. The ECSP computer device of claim 20, wherein the at least one processor is further programmed to in response to detecting the verbal input to a first microphone indicative of an audible command comprising a command to be carried out by the second client device, render the graphical user interface on the first display device indicating that the second client device has carried out the command.

“22. The ECSP computer device of claim 21, wherein the at least one processor is further programmed to: in response to detecting the input to the first microphone indicative of the audible commands comprising a command to be carried out by the second client device, render the graphical user interface on the first display device prompting the first caregiver to confirm the command by clicking on a virtual button on the graphical user interface.

“23. The ECSP computer device of claim 1, wherein the first client device includes a second display screen, and wherein the at least one processor is further programmed to provide content to the first client device, wherein the provided content is configured to facilitate rendering a graphical user interface on the second display screen including the reminder message for the senior.”

There are additional claims. Please visit full patent to read further.

URL and more information on this patent, see: Clardy, Vallory. Senior living engagement and care support platforms. U.S. Patent Number 11923087, filed July 1, 2022, and published online on March 5, 2024. Patent URL (for desktop use only): https://ppubs.uspto.gov/pubwebapp/external.html?q=(11923087)&db=USPAT&type=ids

(Our reports deliver fact-based news of research and discoveries from around the world.)