Patent Issued for Senior living engagement and care support platforms (USPTO 11682489): State Farm Mutual Automobile Insurance Company
2023 JUL 07 (NewsRx) -- By a
The assignee for this patent, patent number 11682489, is
Reporters obtained the following quote from the background information supplied by the inventors: “At least some conventional computer networks have enabled caregivers (e.g., family members, friends, and care service providers) associated with senior users to coordinate care for the senior user. However, conventional systems usually merely keep a schedule of the coordinated care, and may not provide additional functionality. Further, known systems may not facilitate senior engagement in their daily schedules, and may therefore not provide information on such engagement to caregivers. Known systems may have other drawbacks as well.”
In addition to obtaining background information on this patent, NewsRx editors also obtained the inventors’ summary information for this patent: “The present embodiments may relate to systems and methods for facilitating senior engagement in their daily schedules and coordinating care between caregivers of the senior. The system may include an engagement and care support computing device, one or more client devices, one or more third party servers, and/or one or more databases.
“In one aspect, an engagement and care support platform computer system for facilitating senior user engagement may be provided. The computer system may include at least one processor in communication with at least one memory device. The at least one processor may be programmed to: (i) register a user through an application, wherein the user inputs personal and scheduling data into the application, (ii) register a caregiver associated with the user through the application, (iii) generate a senior profile based upon the user personal and scheduling data, (iv) build a daily interactive user interface that reflects the senior profile, (v) display the daily interactive user interface at a first client device associated with the user, (vi) cause the first client device to initiate a daily interaction prompt to the user, (vii) determine whether any user interaction was received at the first client device in response to the daily interaction prompt, and (viii) transmit a daily update message to a second client device associated with the caregiver, the daily update message including an indication of whether any user interaction was received at the first client device. The care coordination support platform computer system may include additional, less, or alternate functionality, including that discussed elsewhere herein.
“In another aspect, a computer-implemented method for facilitating senior user engagement may be provided. The computer-implemented method may be performed by an engagement and care support platform computer system including at least one processor in communication with at least one memory device. The computer-implemented method may include: (i) registering a user through an application, wherein the user inputs personal and scheduling data into the application, (ii) registering a caregiver associated with the user through the application, (iii) generating a senior profile based upon the user personal and scheduling data, (iv) building a daily interactive user interface that reflects the senior profile, (v) displaying the daily interactive user interface at a first client device associated with the user, (vi) causing the first client device to initiate a daily interaction prompt to the user, (vii) determining whether any user interaction was received at the first client device in response to the daily interaction prompt, and/or (viii) transmitting a daily update message to a second client device associated with the caregiver, the daily update message including an indication of whether any user interaction was received at the first client device. The method may include additional, less, or alternate actions, including those discussed elsewhere herein.
“In yet another aspect, a non-transitory computer-readable media having computer-executable instructions embodied thereon may be provided. When executed by an engagement and care support platform computer system including a processor in communication with a memory device, the computer-executable instructions may cause the processor to (i) register a user through an application, wherein the user inputs personal and scheduling data into the application, (ii) register a caregiver associated with the user through the application, (iii) generate a senior profile based upon the user personal and scheduling data, (iv) build a daily interactive user interface that reflects the senior profile, (v) display the daily interactive user interface at a first client device associated with the user, (vi) cause the first client device to initiate a daily interaction prompt to the user, (vii) determine whether any user interaction was received at the first client device in response to the daily interaction prompt, and (viii) transmit a daily update message to a second client device associated with the caregiver, the daily update message including an indication of whether any user interaction was received at the first client device.
“The Figures depict preferred embodiments for purposes of illustration only. One skilled in the art will readily recognize from the following discussion that alternative embodiments of the systems and methods illustrated herein may be employed without departing from the principles of the invention described herein.”
The claims supplied by the inventors are:
“1. An engagement and care support platform (“ECSP”) computer device comprising at least one processor in communication with a chatbot and at least one memory device, the at least one processor of the ECSP computer device is programmed to: store user information for a senior user associated with a first client device, the first client device configured to receive a user interaction and communicate with the chatbot; store caregiver information for a plurality of caregivers, wherein each caregiver of the plurality of caregivers is associated with a second client device of a plurality of second client devices, wherein the plurality of caregivers are members of a circle of care of the senior user; continuously monitor for a senior user interaction indicating that the senior user has interacted with the chatbot; receive registration information for a first caregiver from a second client device associated with the first caregiver to add the first caregiver to the plurality of caregivers; present, via a user interface of the first client device, at least a portion of the registration information for the first caregiver; receive, audibly via the chatbot of the first client device, a response from the senior user; and approve or deny the first caregiver based on the response from the senior user.
“2. The ECSP computer device of claim 1, wherein the at least one processor is further programmed to: in response to detecting the senior user interaction with the chatbot, generate a notification message summarizing the senior user interaction with the chatbot, wherein the notification message summarizing the senior user interaction with the chatbot includes when and how the senior user interacted with the chatbot in response to detecting the senior user interaction with the chatbot, transmit, to the plurality of second client devices, the notification message for display on a user interface of the corresponding second client devices.
“3. The ECSP computer device of claim 1, upon approval of the first caregiver by the senior user, add the first caregiver to the plurality of caregivers and associate the second client device with the first caregiver.
“4. The ECSP computer device of claim 1, wherein the senior user also applies a label to the first caregiver, and the at least one processor is further programmed to store the label with the registration information for the first caregiver, wherein the label is configured to be displayed in relation to the first caregiver.
“5. The ECSP computer device of claim 1, wherein the at least one processor is further programmed to: store a plurality of notification preferences for each of the plurality of caregivers; and determine whether or not to notify each of the plurality of caregivers of the senior user interaction with the chatbot based on the corresponding notification preferences.
“6. The ECSP computer device of claim 1, wherein the at least one processor is further programmed to cause a virtual button to be displayed on a user interface of a second client device of the plurality of second client devices, wherein when selected the virtual button initiates a video call from the second client device to the first client device.
“7. The ECSP computer device of claim 1, wherein the at least one processor is further programmed to cause a virtual button to be displayed on a user interface of a second client device of the plurality of second client devices, wherein when selected the virtual button initiates a telephone call to the senior user.
“8. The ECSP computer device of claim 1, wherein the at least one processor is further programmed to cause a virtual button to be displayed on a user interface of a second client device of the plurality of second client devices, wherein when selected the virtual button initiates a text message from the second client device to the first client device.
“9. The ECSP computer device of claim 8, wherein the at least one processor instructs the chatbot to cause the first client device to audibly recite the text message to the senior user.
“10. The ECSP computer device of claim 1, wherein the at least one processor is further programmed to generate a notification message if the detected senior user interaction with the chatbot is a first senior user interaction with the chatbot of the day.
“11. The ECSP computer device of claim 1, wherein the at least one processor is further programmed to: determine for the senior user a first expected time of interaction with the chatbot via the first client device; and in response to not detecting the senior user interaction with the chatbot by the first expected time of interaction, transmit a message to the plurality of second client devices indicating that the senior user has not interacted with the chatbot by the first expected time of interaction.
“12. The ECSP computer device of claim 1, wherein the plurality of caregivers includes one or more of a family member of the senior user, a friend of the senior user, a paid caregiver of the senior user, a person designated by the senior user, and a healthcare professional.
“13. The ECSP computer device of claim 1, wherein the at least one processor is further programmed to: determine a frequency of interactions of senior user with the first client device; and transmit, to the plurality of second client devices, one or more notification messages including the frequency of the senior user interactions with the first client device, wherein the frequency of senior user interactions is caused to be displayed on a user interface of the corresponding second client device.
“14. The ECSP computer device of claim 1, wherein the at least one processor is further programmed to execute the chatbot to audibly interact with the senior user using plain language, wherein the chatbot receives an input signal captured by a first microphone of the first client device, interprets the input signal, generates an audio plain language response to the interpreted input signal, and responds with the audio plain language response via a first speaker of the first client device.
“15. A computer-implemented method for facilitating senior user engagement, the method performed by an engagement and care support platform (“ECSP”) computer system including at least one processor in communication with a chatbot and at least one memory device, the ECSP computer system in communication with a first client device associated with a senior user and a plurality of second client devices associated with a plurality of caregivers, the method comprising: storing user information for a senior user associated with the first client device, the first client device configured to receive a user interaction and communicate with the chatbot; storing caregiver information for a plurality of caregivers, wherein each caregiver of the plurality of caregivers is associated with a second client device of the plurality of second client devices, wherein the plurality of caregivers are members of a circle of care of the senior user; continuously monitoring for a senior user interaction indicating that the senior user has interacted with the chatbot; receiving registration information for a first caregiver from a second client device associated with the first caregiver to add the first caregiver to the plurality of caregivers; presenting, via a user interface of the first client device, at least a portion of the registration information for the first caregiver; receiving, audibly via the chatbot of the first client device, a response from the senior user; and approving or denying the first caregiver based on the response from the senior user.
“16. The computer-implemented method of claim 15, wherein further comprising: in response to detecting the senior user interaction with the chatbot, generating a notification message summarizing the senior user interaction with the chatbot, wherein summarizing the senior user interaction with the chatbot includes when and how the senior user interacted with the chatbot; and in response to detecting the senior user interaction with the chatbot, transmitting, to the plurality of second client devices, the notification message for display on a user interface of the corresponding second client devices.
“17. The computer-implemented method of claim 15 further comprising: upon approval of the first caregiver by the senior user, adding the first caregiver to the plurality of caregivers and associate the second client device with the first caregiver.
“18. The computer-implemented method of claim 15 further comprising: storing a plurality of notification preferences for each of the plurality of caregivers; and determining whether or not to notify each of the plurality of caregivers of the senior user interaction with the chatbot based on the corresponding notification preferences.
“19. The computer-implemented method of claim 15, wherein the plurality of caregivers includes one or more of a family member of the senior user, a friend of the senior user, a paid caregiver of the senior user, a person designated by the senior user, and a healthcare professional.
“20. The computer-implemented method of claim 15 further comprising: determining a frequency of interactions of senior user with the first client device; and transmitting, to the plurality of second client devices, one or more notification messages including the frequency of the senior user interactions with the first client device, wherein the frequency of senior user interactions is caused to be displayed on a user interface of the corresponding second client device.”
There are additional claims. Please visit full patent to read further.
For more information, see this patent: Clardy, Vallory. Senior living engagement and care support platforms.
(Our reports deliver fact-based news of research and discoveries from around the world.)
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