Patent Issued for Senior living engagement and care support platforms (USPTO 11380439): State Farm Mutual Automobile Insurance Company

2022 JUL 22 (NewsRx) -- By a News Reporter-Staff News Editor at Insurance Daily News -- State Farm Mutual Automobile Insurance Company (Bloomington, Illinois, United States) has been issued patent number 11380439, according to news reporting originating out of Alexandria, Virginia, by NewsRx editors.

The patent’s inventors are Clardy, Vallory (Fremont, CA, US), Coleman, Marta (Bloomington, IL, US), Dunstan, Stephen (Tempe, AZ, US), Dutt, Brea (Bloomington, IL, US), LaVallier, Kami (Pekin, IL, US), Matesevac, Edward P. (Normal, IL, US), Mead, Caroline (Bloomington, IL, US), Meyer, Lindsay (Bloomington, IL, US), Morrison, Matthew (Mesa, AZ, US), Mueller, Mary Kay (Normal, IL, US), Patel, Nirav (Plano, TX, US), Pizzo, Christine (Bloomington, IL, US), Quigley, Cara Lawlor (Bloomington, IL, US), Radicati, Francesco (Palo Alto, CA, US), Santana, Leny (Bloomington, IL, US), Schachter, Kelsey (Bloomington, IL, US), Snell, Beth Ann (Anchor, IL, US).

This patent was filed on November 5, 2021 and was published online on July 5, 2022.

From the background information supplied by the inventors, news correspondents obtained the following quote: “At least some conventional computer networks have enabled caregivers (e.g., family members, friends, and care service providers) associated with senior users to coordinate care for the senior user. However, conventional systems usually merely keep a schedule of the coordinated care, and may not provide additional functionality. Further, known systems may not facilitate senior engagement in their daily schedules, and may therefore not provide information on such engagement to caregivers. Known systems may have other drawbacks as well.”

Supplementing the background information on this patent, NewsRx reporters also obtained the inventors’ summary information for this patent: “The present embodiments may relate to systems and methods for facilitating senior engagement in their daily schedules and coordinating care between caregivers of the senior. The system may include an engagement and care support computing device, one or more client devices, one or more third party servers, and/or one or more databases.

“In one aspect, an engagement and care support platform computer system for facilitating senior user engagement may be provided. The computer system may include at least one processor in communication with at least one memory device. The at least one processor may be programmed to: (i) register a user through an application, wherein the user inputs personal and scheduling data into the application, (ii) register a caregiver associated with the user through the application, (iii) generate a senior profile based upon the user personal and scheduling data, (iv) build a daily interactive user interface that reflects the senior profile, (v) display the daily interactive user interface at a first client device associated with the user, (vi) cause the first client device to initiate a daily interaction prompt to the user, (vii) determine whether any user interaction was received at the first client device in response to the daily interaction prompt, and (viii) transmit a daily update message to a second client device associated with the caregiver, the daily update message including an indication of whether any user interaction was received at the first client device. The care coordination support platform computer system may include additional, less, or alternate functionality, including that discussed elsewhere herein.

“In another aspect, a computer-implemented method for facilitating senior user engagement may be provided. The computer-implemented method may be performed by an engagement and care support platform computer system including at least one processor in communication with at least one memory device. The computer-implemented method may include: (i) registering a user through an application, wherein the user inputs personal and scheduling data into the application, (ii) registering a caregiver associated with the user through the application, (iii) generating a senior profile based upon the user personal and scheduling data, (iv) building a daily interactive user interface that reflects the senior profile, (v) displaying the daily interactive user interface at a first client device associated with the user, (vi) causing the first client device to initiate a daily interaction prompt to the user, (vii) determining whether any user interaction was received at the first client device in response to the daily interaction prompt, and/or (viii) transmitting a daily update message to a second client device associated with the caregiver, the daily update message including an indication of whether any user interaction was received at the first client device. The method may include additional, less, or alternate actions, including those discussed elsewhere herein.

“In yet another aspect, a non-transitory computer-readable media having computer-executable instructions embodied thereon may be provided. When executed by an engagement and care support platform computer system including a processor in communication with a memory device, the computer-executable instructions may cause the processor to (i) register a user through an application, wherein the user inputs personal and scheduling data into the application, (ii) register a caregiver associated with the user through the application, (iii) generate a senior profile based upon the user personal and scheduling data, (iv) build a daily interactive user interface that reflects the senior profile, (v) display the daily interactive user interface at a first client device associated with the user, (vi) cause the first client device to initiate a daily interaction prompt to the user, (vii) determine whether any user interaction was received at the first client device in response to the daily interaction prompt, and (viii) transmit a daily update message to a second client device associated with the caregiver, the daily update message including an indication of whether any user interaction was received at the first client device.

“The Figures depict preferred embodiments for purposes of illustration only. One skilled in the art will readily recognize from the following discussion that alternative embodiments of the systems and methods illustrated herein may be employed without departing from the principles of the invention described herein.”

The claims supplied by the inventors are:

“1. An engagement and care support platform (“ECSP”) computer device comprising at least one processor in communication with a chatbot and at least one memory device, the ECSP computer device in communication with a first client device associated with a senior user and a second client device associated with a caregiver, the at least one processor of the ECSP computer device is programmed to: identify a triggering event associated with the senior user has occurred; transmit data configured to cause a first message to be presented using the second client device, the first message reporting the triggering event; transmit additional data configured to cause an audio prompt to be presented to the caregiver using the second client device, the audio prompt requesting a verbal input from the caregiver, the verbal input including one or more reminder parameters to create a reminder message for the senior user regarding the triggering event; in response to receiving the verbal input from the caregiver, create the reminder message from the caregiver verbal input including the one or more reminder parameters; and provide the reminder message to the chatbot, the chatbot configured to audibly present the reminder message to the senior user via the first client device.

“2. The ECSP computer device of claim 1, wherein the at least one processor is further programmed to instruct the first client device to present the reminder message on a screen associated with the first client device.

“3. The ECSP computer device of claim 1, wherein the reminder message includes a reminder time designated as a time for presenting the reminder message, and wherein the at least one processor is further programmed to instruct the first client device to present the reminder message to the senior user at the reminder time.

“4. The ECSP computer device of claim 1, wherein the reminder message includes a repeat option, wherein the at least one processor is further programmed to instruct the first client device to transmit the reminder message again.

“5. The ECSP computer device of claim 1, wherein the at least one processor is further programmed to instruct the second client device to present to the caregiver an interface to enter the reminder message, wherein at least a portion of the reminder message is displayed on a screen of the second client device.

“6. The ECSP computer device of claim 1, wherein the at least one processor is further programmed to continuously monitor the first client device for a user interaction with the chatbot to receive a response to the reminder message.

“7. The ECSP computer device of claim 1, wherein the caregiver is a first caregiver of a plurality of caregivers, and wherein the ECSP computer device is in communication with a third client device associated with a second caregiver, and wherein the at least one processor is further programmed to: receive, from the third client device, one or more second reminder parameters for a second reminder message; store the second reminder message and the corresponding one or more second reminder parameters; and provide the the second reminder message to the chatbot, the chatbot configured to audibly present the second reminder message to the senior user via the first client device.

“8. The ECSP computer device of claim 1, wherein the at least one processor is further programmed to execute the chatbot to audibly interact with the senior user using plain language, wherein the chatbot receives an input signal captured by a first microphone of the first client device, interprets the input signal, generates an audio plain language response to the interpreted input signal, and responds with the audio plain language response via a first speaker of the first client device.

“9. The ECSP computer device of claim 1, wherein the at least one processor is further programmed to transmit a calendar of events for the senior user to the second client device of the caregiver for display to the caregiver.

“10. The ECSP computer device of claim 9, wherein the at least one processor is further programmed to: receive a caregiver update to the calendar of events from the caregiver via the second client device; and update the calendar of events based on the received caregiver update.

“11. The ECSP computer device of claim 1, wherein the second client device includes a plurality of second client devices, wherein each second client device of the plurality of second client devices are associated with one or more caregivers of the senior user.

“12. The ECSP computer device of claim 1, wherein the caregiver includes one or more of a family member of the senior user, a friend of the senior user, a paid caregiver of the senior user, a person designated by the senior user, and a healthcare professional.

“13. A computer-implemented method for facilitating senior user engagement, the method performed by an engagement and care support platform (“ECSP”) computer system including at least one processor in communication with a chatbot and at least one memory device, the ECSP computer system in communication with a first client device associated with a senior user and a second client device associated with a caregiver, the method comprising: identifying a triggering event associated with the senior user has occurred; transmitting data configured to cause a first message to be presented using the second client device, the first message reporting the triggering event; transmitting additional data configured to cause an audio prompt to be presented to the caregiver using the second client device, the audio prompt requesting a verbal input from the caregiver, the verbal input including one or more reminder parameters to create a reminder message for the senior user regarding the triggering event; in response to receiving the verbal input from the caregiver, creating the reminder message from the caregiver verbal input including the one or more reminder parameters; and providing the reminder message to the chatbot, the chatbot configured to audibly present the reminder message to the senior user via the first client device.

“14. The computer-implemented method of claim 13, the method further comprising instructing the first client device to present the reminder message on a screen associated with the first client device.

“15. The computer-implemented method of claim 13, wherein the reminder message includes a reminder time designated as a time for presenting the reminder message, and wherein the method further comprises instructing the first client device to present the reminder message to the senior user at the reminder time.

“16. An engagement and care support platform (“ECSP”) computer device comprising at least one processor in communication with at least one memory device, the ECSP computer device in communication with a first client device associated with a senior user and a second client device associated with a caregiver, the at least one processor of the ECSP computer device is programmed to: identify a triggering event associated with the senior user has occurred; transmit data configured to cause a first message to be presented using the second client device, the first message reporting the triggering event; transmit additional data configured to cause an audio prompt to be presented to the caregiver using the second client device, the audio prompt requesting a verbal input from the caregiver, the verbal input including one or more reminder parameters to create a reminder message for the senior user regarding the triggering event; in response to receiving the verbal input from the caregiver, create the reminder message from the caregiver verbal input including the one or more reminder parameters; and provide the reminder message to the first client device to be presented to the senior user by the first client device; in response to receiving the verbal input from the caregiver, create the reminder message from the caregiver verbal input including the one or more reminder parameters; and provide the reminder message to a chatbot, the chatbot configured to audibly present the reminder message to the senior user via the first client device.

“17. The ECSP computer device of claim 16, wherein the ECSP computer device is in communication with a chatbot, wherein the at least one processor is further programmed to transmit the reminder message to the chatbot, the chatbot being configured to audibly present the reminder message to the senior user.

“18. The ECSP computer device of claim 16, wherein the at least one processor further instructs the first client device to present the reminder message on a screen associated with the first client device.

“19. The ECSP computer device of claim 16, wherein the at least one processor is further programmed to instruct the second client device to present to the caregiver an interface to enter the reminder message, wherein reminder message is displayed on a screen of the second client device.

“20. The ECSP computer device of claim 16, wherein the reminder message includes a reminder time designated as a time for presenting the reminder message, and wherein the at least one processor is further programmed to instruct the first client device to present the reminder message to the senior user at the reminder time.

“21. The ECSP computer device of claim 1, wherein the chatbot is executed via at least one server device remote from the ECSP computer device, and wherein the at least one processor is further programmed to: transmit reminder message to the chatbot; receive an audible presentation of the reminder message from the chatbot; and transmit the audible presentation of the reminder message to the first client device, wherein the first client device is configured to audibly present the reminder message to the senior user via one or more speakers of the first client device.”

There are additional claims. Please visit full patent to read further.

For the URL and additional information on this patent, see: Clardy, Vallory. Senior living engagement and care support platforms. U.S. Patent Number 11380439, filed November 5, 2021, and published online on July 5, 2022. Patent URL: http://patft.uspto.gov/netacgi/nph-Parser?Sect1=PTO1&Sect2=HITOFF&d=PALL&p=1&u=%2Fnetahtml%2FPTO%2Fsrchnum.htm&r=1&f=G&l=50&s1=11380439.PN.&OS=PN/11380439RS=PN/11380439

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