"We are applying an AI, machine learning model, A2C, as the framework for the development of our new AI service," said
The LiveClaims Solution, supported by OnSeen's new AI service, seamlessly connects all parties involved in the claim adjustment workflow in real-time through an affordable, easy-to-use, mobile-web platform. LiveClaims is comprised of a set of integrated components. The Admin Console is used by Claims Managers to monitor, manage and oversee the Claims Adjustment process. The Adjuster App is used by field adjusters to connect with policyholders and claims managers, and capture and upload collected data required to write the claim estimate through its intelligent, dynamic property inspection forms. The Policyholder Portal is used by Policyholders to submit their claim details and photos, receive notifications and monitor their claim status in real time. And the new, AI-enabled version of the LiveClaims Optimizer applies intelligence and continual learning to the claims management process, resulting in more accurate, accelerated claims adjusting, writing and settlement.
"LiveClaims is the core technology component of our new, revolutionary Pace-EVO scoper/writer claims management service," said
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