Massachusetts Mutual Life Insurance Assigned Patent for Chat Sessions Involving Multiple Chatbots

ALEXANDRIA, Va., May 29 -- Massachusetts Mutual Life Insurance, Springfield, Massachusetts, has been assigned a patent (No. 11,018,998, initially filed Sept. 6, 2018) developed by four co-inventors for "systems and methods for chat sessions involving multiple chatbots." The co-inventors are Michal Knas, Monson, Massachusetts, Jiby John, Suffield, Connecticut, Payton A. Shubrick, Springfield, Massachusett, and Damon Ryan Depaolo, Barkhamsted, Connecticut.

The full-text of the patent can be found at https://patft.uspto.gov/netacgi/nph-Parser?Sect1=PTO1&Sect2=HITOFF&d=PALL&p=1&u=%2Fnetahtml%2FPTO%2Fsrchnum.htm&r=1&f=G&l=50&s1=11,018,998.PN.&OS=PN/11,018,998&RS=PN/11,018,998

The abstract states: "Generally, this disclosure enables a chatbot to host a chat session with a user. In some implementations, when the chatbot is not able to or does not know an answer to a query from the user, then the chatbot can import another chatbot into the chat session such that the user is aware of such importation and such that the other chatbot can output the answer to the query into the chat session. In other implementations, when the chatbot is not able to or does not know the answer to the query from the user, then the chatbot can query another chatbot, in background, without notifying the user, and when the response is received from the other chatbot, the chatbot can output that response to the user seamlessly such that the user is not aware of such querying."

Written by Ajita Mishra; edited by Sudarshan Harpal.