"Medical practices and clinics must address key trends such as increased patient financial responsibility, patient demands for proactive and efficient practice interactions, and new value-based reimbursement models," said
Here's how Kareo Engage simplifies and streamlines patient experience management:
- Online Patient Scheduling – Online scheduling is preferred by 45 percent of smartphone users and it's forecasted that 38 percent of all healthcare appointments will be made online by 2019. With
Kareo, patients get the convenience of scheduling appointments anytime from anywhere. Cancelled appointments are updated immediately, opening up available time slots without staff oversight.
- Automated Appointment Reminders – While 90 percent of cell phone users ignore phone calls and voicemail, most respond to text messages in 90 seconds and check email 34 times a day. Kareo Engage provides text, email, and voice reminders.
- Online Patient Intake – Patients can provide demographics and insurance information prior to the visit, reducing waiting room traffic and facilitating easy upload of accurate data directly into the
Kareoplatform. Insurance information can be pre-validated, reducing billing errors and rework.
- Secure Two-way Communication – Practice staff can communicate easily with patients by text and email regarding upcoming appointments, office announcements, and care reminders.
Kareo Engage automates reputation management, a critical component of practice growth that many providers find both mysterious and labor-intensive.
- Online Directory Manager – Automatically updates online directories with the latest and most accurate information on the practice.
- Online Provider Profile – Gives patients the information they need to evaluate and engage the provider, including positive reviews, services, hours of operation, and convenient online appointment scheduling.
- Patient Review Management – Eighty-four percent of patients read reviews before choosing a provider. Kareo Engage collects and broadcasts positive reviews to help practices build trust and win business.
- Practice Analytics Dashboard – Customers can measure their growth and success with Kareo Engage using this comprehensive view of referrals and reviews, an ROI calculator, appointment requests, booked appointments and more.
Kareo Engage is seamlessly integrated with the award-winning Kareo Clinical and Kareo Billing applications, allowing data to be populated throughout the Kareo Platform with no duplicate workload. Enhanced patient communication improves care delivery and patient compliance, helping practices succeed under value-based payment models.
More information on Kareo Engage can be found at https://www.kareo.com/engage.