Johnson Kendall Johnson Partners with Outmarket to Elevate Client Service and Grow the Next Generation of Insurance Leaders With AI

Business Wire

Collaboration Highlights How AI Consolidates Workflows, Elevates Entry-Level Roles, and Shifts Focus to Strategic Consulting

HORSHAM, Pa.--(BUSINESS WIRE)--
Johnson Kendall Johnson (JKJ), an independent, employee-owned insurance and risk management brokerage firm, and Outmarket, the leading AI platform purpose-built for insurance, today announced the successful results of their strategic partnership. By adopting Outmarket's AI solution, JKJ has transformed its operations, workplace culture, and client-service capabilities.

Before Outmarket, JKJ faced the common insurance industry challenges of tedious manual tasks, data silos, and legacy systems. Furthermore, the agency actively recruits top talent out of college, but entry-level roles often consisted of menial, tedious data-entry tasks that frustrated ambitious new hires eager for more strategic, client-facing responsibilities. Seeking a comprehensive AI solution that could grow with them, JKJ initiated a six-month pilot program with a focused group of 10 employees. The pilot proved the software's rapid impact and paved the way for a full-team rollout.

Key Partnership Results

The integration of Outmarket's AI platform into JKJ's operations has yielded immediate, measurable success:

Massive Time Savings: The time spent putting together a client proposal dropped from a couple of days to a matter of hours. Workflows that previously took hours, such as manually cross-referencing complex Excel spreadsheets and coverage documents, now take only minutes.
Software Consolidation: JKJ was able to consolidate AI workflows, data structuring, and data visualization under one roof instead of purchasing multiple products. This successful housing avoids the high cost and training headache of stitching together multiple, disjointed point solutions.
Accelerated Employee Development: By eliminating menial data entry, entry-level hires are tackling strategic, day-to-day operations and client-facing work much faster. The training time required to become a fully trained employee is projected to drop from a year down to just six months.
Enhanced Client Relationships: The time saved on manual keystrokes is being actively reinvested into consultative client interactions. JKJ can now effortlessly scale its highly valuable claims analytics reports to a broader range of clients, providing clear data baselines that help businesses track progress and reduce losses.
Catching Errors and Minimizing Risk: Even seasoned veterans with decades of industry experience are using Outmarket to double-check their work. The AI successfully catches missed forms or policy gaps that human review occasionally overlooks.

"AI is, first and foremost, an opportunity to provide top-notch service to our clients," said Patrick Mullen, President of Commercial Insurance at Johnson Kendall Johnson. “It’s not just about time savings, it’s about empowering people to do things they couldn’t do before. As a data-driven agency, Outmarket helps our people analyze data at unprecedented speed and scale to deliver stronger service to clients.”

The implementation of Outmarket was a highly collaborative process. Outmarket's engineering team worked hands-on with JKJ to meet the agency's strict security needs. The partnership informs Outmarket’s effort to engineer new workflows as the platform expands into the most comprehensive insurance AI solution.

“We believe our account managers’ capacity will almost double," said Chad Czapor, Vice President at Johnson Kendall Johnson. “But that’s just the beginning. It frees us up to invest heavily in training and development for our people; which simultaneously creates career opportunities and enhanced client service."

To dive deeper into the strategies and results of this collaboration, read the case study here.

About Johnson Kendall Johnson

Johnson Kendall Johnson (JKJ) is an independent, employee-owned insurance and risk management brokerage firm based in Montgomery County, Pennsylvania. For 70 years, the firm has provided comprehensive commercial lines, personal lines, benefits, and financial services to clients in all 50 states.

About Outmarket AI

Outmarket is the leading AI platform for insurance. Purpose-built for agencies, Outmarket delivers intelligent workflows across commercial, benefits, personal lines, and specialty insurance that turn hours of manual work into minutes. Over 300 of the world's top agencies trust Outmarket to reduce E&O exposure, accelerate client delivery, and unlock new revenue.

Outmarket is headquartered in San Francisco, California. Learn more at https://outmarket.ai/.