Insurity Survey Finds that 51% of Policyholders Cite Fast Payouts as the Top Priority in Severe Weather Claims

Business Wire

Survey shows insurers that speed up claims and use technology to streamline processes are best positioned to meet expectations and build loyalty

HARTFORD, Conn.--(BUSINESS WIRE)--
Insurity’s 2025 Severe Weather P&C Consumer Pulse survey reveals that speed and responsiveness are what policyholders value most when filing weather-related insurance claims. More than half of respondents, 51%, said that fast response times and quick payouts are the most important factors when dealing with a severe weather claim. Clear communication followed at a distant second, with 22% of respondents citing it as their top priority. Far fewer consumers indicated that access to live support or digital self-service tools was most important, underscoring the dominance of speed in consumer expectations.

These results represent a notable shift from 2024, when survey respondents also highlighted the importance of efficiency but placed a greater emphasis on communication from insurers. This year, the demand for speed has sharpened, reflecting how policyholders increasingly expect insurers to process and resolve claims with minimal delays in the wake of destructive weather events.

The survey also found that technology continues to play a critical role in consumer preferences. Half of respondents reported they are more likely to purchase a policy from an insurer actively investing in new technology to improve the claims process after severe weather. This builds on last year’s results, when 52% of consumers said the same, showing that technology adoption remains a decisive factor in how customers choose their providers.

“Policyholders are demanding decisive action from their insurers during disasters,” said Sylvester Mathis, Chief Revenue and Insurance Officer Insurity. “Speed now defines the claims experience. Insurers that combine quick service, efficiency, and smart technology will outperform competitors and retain customers.”

This survey was conducted in August 2025, and more than 1,000 adult participants were randomly selected across the United States to ensure a representative sample. Respondents were asked a series of nine questions to gauge their opinions on severe weather and its impact on their P&C insurance coverage.

To learn more about Insurity’s 2025 Severe Weather P&C Consumer Pulse survey, please reach out to Elizabeth.Hutchinson@insurity.com.

About Insurity

Insurity is a leading provider of cloud-based software for insurance carriers, brokers, and MGAs. Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 MGAs in the US and has over 400 cloud-based deployments. Through its best-in-class digital platform, unrivaled industry experience, and the industry's most robust analytics offerings, Insurity is uniquely positioned to deliver exceptional value, empowering customers to focus on their core businesses, optimize their operations, and provide superior policyholder experiences. Insurity is a portfolio company of GI Partners and TA Associates. For more information, visit www.insurity.com.