Insurance Corporation of British Columbia Deploys Guidewire Digital to Handle Policyholder Claims

By a News Reporter-Staff News Editor at Insurance Weekly News -- Guidewire Software, Inc. (NYSE:GWRE), a provider of software products to Property and Casualty (P&C) insurers, announced that the Insurance Corporation of British Columbia (ICBC), a provincial Crown corporation and sole provider of universal compulsory auto insurance in British Columbia (BC), has successfully implemented Guidewire Claim Portal™ for Policyholders to optimize the claims experience of its policyholders. Guidewire PartnerConnect™ Consulting member Ernst & Young LLP supported the implementation project.

ICBC selected Claim Portal for Policyholders to replace its previous policyholder claim portal system, and to enable its policyholders to input pertinent claims information directly into Guidewire ClaimCenter®, which ICBC deployed in 2013. The company implemented Claim Portal for Policyholders across all of its non-fleet personal and commercial auto lines of business in British Columbia.

"The prospect of a quick initial deployment thanks to our previous Guidewire ClaimCenter® investment made the selection of Claim Portal for Policyholders an attractive and natural solution for us," said Gary Eastwood, chief information and technology officer, ICBC. "By focusing on a primarily out-of-the-box implementation approach, with only minor customization for appearance and style templates, we experienced a smooth implementation and were able to complete the project on time and on budget."

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