INDEPENDENCE HOLDING CO - 10-Q - MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL - Insurance News | InsuranceNewsNet

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November 9, 2021 Newswires
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INDEPENDENCE HOLDING CO – 10-Q – MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL

Edgar Glimpses

CONDITION AND RESULTS OF OPERATIONS

The following discussion of the financial condition and results of operations of
Independence Holding Company ("IHC") and its subsidiaries (collectively, the
"Company") should be read in conjunction with, and is qualified in its entirety
by reference to, the Consolidated Financial Statements of the Company and the
related Notes thereto appearing in our Annual Report on Form 10-K for the fiscal
year ended December 31, 2020, as filed with the Securities and Exchange
Commission
, and our unaudited Condensed Consolidated Financial Statements and
related Notes thereto appearing elsewhere in this quarterly report.



                                    Overview


Independence Holding Company, a Delaware corporation, is a holding company
principally engaged in underwriting, administering and/or distributing group and
individual specialty benefit products, including disability, supplemental
health, pet, and group life insurance through: (i) its insurance companies,
Standard Security Life, Madison National Life, and Independence American
Insurance Company
; and (ii) its marketing and administrative companies
consisting of IHCSB, IBG, INSXCloud (collectively the "IHC Agencies") and its
lead generation company, Torchlight. On June 30, 2021, the Company sold its
majority interest in PetPartners, a major distributor and administrator of pet
insurance underwritten by Independence American Insurance Company and an
unaffiliated insurer. Standard Security Life, Madison National Life and
Independence American Insurance Company are sometimes collectively referred to
as the "Insurance Group". IHC and its subsidiaries (including the Insurance
Group
) are sometimes collectively referred to as the "Company", or "IHC", or are
implicit in the terms "we", "us" and "our".

During the second and third quarters of 2021, the Board of Directors committed
to the following plans for the disposal of several business operations. Each
disposal plan below represents a strategic shift that will have a major effect
on the Company's operations and financial results and as such, they each qualify
for reporting as discontinued operations.

(A)On April 14, 2021, IHC and its wholly owned subsidiary ICC entered into a
purchase agreement with Reliance Standard ("SSL Purchase Agreement") to sell all
of the issued and outstanding capital stock of Standard Security Life, a wholly
owned subsidiary of ICC, for an aggregate purchase price of $180 million in
cash. On July 29, 2021, the SSL Purchase Agreement was amended and restated (the
"SSL Amended Purchase Agreement"). In accordance with the SSL Amended Purchase
Agreement, the Company will receive the excess of aggregate statutory capital
and surplus, calculated as of the closing date, over $57 million. The closing of
the transaction, the closing distribution and certain other items are subject to
customary closing conditions including applicable regulatory approvals, one of
which is the approval of the NYSDFS. Under the terms of the SSL Amended Purchase
Agreement, the transaction includes all of Standard Security Life's DBL and PFL
business in addition to all its other lines of business. The aforementioned
transaction, consisting of the sale of Standard Security Life, the closing
distribution and other closing conditions, is collectively referred to as the
"SSL Sale" transaction or disposal group.

(B)On May 17, 2021, IHC and its wholly owned subsidiary SBH entered into a stock
purchase agreement with a subsidiary of Iguana Capital to sell its 85% interest
in PetPartners, a major distributor and administrator of pet insurance
underwritten by Independence American Insurance Company and an unaffiliated
insurer. In addition, IHC and its wholly owned subsidiary, AMIC, entered into a
stock purchase agreement with Iguana Capital to sell all of the issued and
outstanding capital stock of IAHC ("IAHC Purchase Agreement"), which owns all of
the issued and outstanding common stock of Independence American Insurance
Company
and other pet assets including the Company's equity investments in FIGO
Pet Insurance, LLC
and Pet Assistant Holdings, LLC. Under the terms of the IAHC
Purchase Agreement, the transaction includes all of Independence American
Insurance Company's
pet

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                                       31

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business and excludes all other lines of business which will be reinsured by Madison National Life prior to the closing. The impact of these two agreements,
taken in the aggregate, represents the sale of 70% of the Company's pet
business. The Company will retain a 30% interest in the business sold in the
form of an equity investment in the buyer, Iguana Capital. On June 30, 2021, the
sale of PetPartners closed and in exchange for its shares of PetPartners, the
Company received $78.3 million in cash, retained a 30% equity investment valued
at $33.8 million and recorded a $74.0 million pretax gain on sale of
discontinued operations, net of transaction costs. The cash is held in escrow
until such time as the IAHC sale transaction closes. In connection with the
pending sale of IAHC, the Company will receive approximately $190.4 million in
cash and retain a 30% equity interest in the business sold valued at
approximately $81.6 million. The closing of the transactions contemplated by the
IAHC Purchase Agreement is subject to customary closing conditions, including
applicable regulatory approvals, one of which is the approval of the Delaware
Insurance Department
. The aforementioned transaction, consisting of the sale of
PetPartners, IAHC and Independence American Insurance Company, the reinsurance
of excluded business, and other closing conditions, is collectively referred to
as the "Pets Sale" transaction or disposal group.

(C)On July 14, 2021, IHC and its wholly owned subsidiary ICC entered into a
stock purchase agreement with Horace Mann Educators Corporation to sell all of
the issued and outstanding capital stock of Madison National Life, which is
wholly owned by ICC, for an aggregate purchase price of $172.5 million in cash;
in addition, if Madison National Life reaches specified financial targets in
2023, IHC will receive an additional purchase price of up to $12.5 million. In
accordance with the stock purchase agreement and prior to closing, Madison
National Life
will enter into a reinsurance agreement with Independence American
Insurance Company
to reinsure all of Independence American Insurance Company's
non-pet business, primarily specialty health products, that are excluded from
the Pets Sale transaction discussed above. The transaction has been approved by
the Board of Directors of IHC, and IHC's majority stockholders have entered into
a voting agreement under which such majority shareholders agreed to approve the
transaction. IHC's majority stockholders approved the transaction by written
consent on October 18, 2021. The closing is expected no earlier than January 1,
2022
; and the transaction is subject to customary closing conditions, including
applicable regulatory approvals, one of which is the approval by the Wisconsin
Office of the Commissioner of Insurance
. The aforementioned transaction, which
includes the reinsured specialty health business of Independence American
Insurance Company
, is referred to as the "MNL Sale" transaction or disposal
group.

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                                       32

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The following is a summary of key performance information and events:




Results of operations are summarized as follows for the periods indicated (in
thousands):



                            For the Three Months Ended      For the Nine Months Ended
                                   September 30,                  September 30,
                               2021             2020           2021            2020

Revenues                 $ 6,513         $  6,845        $ 22,486       $  21,242
Expenses                   21,592           16,431         53,028          43,221

Loss from continuing       (15,079)         (9,586)        (30,542)        (21,979)
operations before income
taxes
Income tax benefit         (3,567)          (2,241)        (7,026)         (5,617)

Loss from continuing (11,512) (7,345) (23,516) (16,362)
operations
Income from discontinued 28,871

           16,077         122,809         29,954

operations


Net income                 17,359           8,732          99,293          13,592
(Income) loss from         -                (44)           158             (205)

noncontrolling interests

Net income attributable $ 17,359 $ 8,688 $ 99,451 $ 13,387
to IHC

·Loss from continuing operations of $.79 per share, diluted, for the three
months ended September 30, 2021 compared to $.50 per share, diluted, for the
same period in 2020. Loss from continuing operations of $1.61 per share,
diluted, for the nine months ended September 30, 2021 compared to $1.11 per
share, diluted, for the same period in 2020.

·Consolidated investment yields (on an annualized basis) of 0.8% for both the
three and nine months ended September 30, 2021, respectively, compared to 0.9%
and 1.5% for the three month and nine month periods, respectively, in 2020;

·Book value of $38.47 per common share at September 30, 2021 compared to $32.08
at December 31, 2020.

·Income from discontinued operations for the three months and nine months ended
September 30, 2021 includes an after tax gain (loss) of $(.5) and $62.2 million
on the sale of PetPartners. Excluding this gain (loss), income from
discontinued operations for the three months and nine months ended September 30,
2021
were $29.4 million and $60.6 million, respectively, compared with income of
$16.1 million and $30.0 million in the comparable 2020 periods, respectively.

·Results for the first nine months of 2021 were negatively impacted by COVID-19.
Sales at our agency were lower than expected in the first half of 2021, impacted
by lower short-term medical ("STM") sales, as consumers, especially those over
the age of 50 who often purchased STM coverage took advantage of Special
Enrollment Periods for ACA coverage and the increased Advanced Premium Tax
Credits, also known as subsidies, as well as employers continuing to offer
employer sponsored coverage to furloughed workers. The agency is seeing an
increase in fee and commission income from the sale of ACA plans. Certain lines
of business that are sold with ACA coverage, such as dental and accident plans
exceeded expectations but due to lower commission on these products did not
fully offset the commission lost through lower STM sales. We are shifting our
call center focus to the ACA market for this period.

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                                       33

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The following is a summary of key performance information by segment:

As a result of the pending sales discussed above and in Note 2 to the Condensed
Consolidated Financial Statements, the operations of the Insurance Group, and
certain other pet assets, are presented in discontinued operations. Continuing
operations consist primarily of the IHC Agencies which are in the Specialty
Health
segment. Taxes and general expenses associated with parent company
activities are included in Corporate. Management will re-assess the Company's
reportable segments based on its new organizational structure after the pending
sale transactions discussed in Note 2 are consummated.

·The Specialty Health segment reported $7.0 million of losses before taxes for
both the three months ended September 30, 2021 and 2020; and reported $17.9
million
in losses before taxes for the nine-month period ended September 30,
2021
compared to $16.6 million of losses for the same period in 2020.

·The Corporate segment reported losses before taxes of $8.0 million and $2.6
million
for the three months ended September 30, 2021 and 2020, respectively;
and reported losses of $12.7 million for the nine-month period ended September
30, 2021
compared to losses of $5.5 million for the same period in 2020,
primarily due to legal and investment bank fees recorded in connection with the
Going Private Transaction (see Note 1) and the formation of the Special
Committee of independent directors to consider the proposal, and to review,
evaluate, negotiate and approve or disapprove the proposal and alternatives.



                                    COVID-19


In March 2020, the World Health Organization declared the outbreak of COVID-19,
a global health pandemic, and the United States declared a national health
emergency. COVID-19 has led to large scale disruption in the global economy,
market instability and widespread unemployment in the United States.

The COVID-19 outbreak continues to be a fluid situation. The business continuity
and emergency response plans we implemented during 2020 continue to ensure we
provide a high level of service to our customers and support our everyday
business needs. To help protect the safety and wellbeing of our employees and
mitigate the spread of COVID-19, we have limited travel and directed our
employees to work remotely whenever possible. As the COVID-19 outbreak continues
to evolve, the duration of COVID-19 and its potential effects on our business
cannot be certain. Regulatory mandates have affected, and we anticipate will
continue to impact, the insurance industry. We currently cannot predict if there
will be a material impact to our business, results of operations or financial
condition in future reporting periods. For more information, see the risk factor
under the heading "We continue to face risks related to the ongoing Coronavirus
(COVID-19) pandemic that could impact our sales, operating results and financial
condition" in Item 1A. Risk Factors of our Annual Report on Form 10-K for the
fiscal year ended December 31, 2020.

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                                       34

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                          CRITICAL ACCOUNTING POLICIES


The accounting and reporting policies of the Company conform to U.S. GAAP. The
preparation of the Condensed Consolidated Financial Statements in conformity
with U.S. GAAP requires the Company's management to make estimates and
assumptions that affect the amounts reported in the financial statements and
accompanying notes. Actual results could differ from those estimates. A summary
of the Company's significant accounting policies and practices is provided in
Note 1 of the Notes to the Consolidated Financial Statements included in Item 8
of the Annual Report on Form 10-K for the fiscal year ended December 31, 2020.
Management has identified the accounting policies related to Insurance Premium
Revenue Recognition and Policy Charges, Fee Income Revenue Recognition,
Insurance Liabilities, Investments, Goodwill and Other Intangible Assets, and
Deferred Income Taxes as those that, due to the judgments, estimates and
assumptions inherent in those policies, are critical to an understanding of the
Company's Consolidated Financial Statements and this Management's Discussion and
Analysis. A full discussion of these policies is included under the heading,
"Critical Accounting Policies" in Item 7 of the Annual Report on Form 10-K for
the fiscal year ended December 31, 2020. During the nine months ended September
30, 2021
, there were no additions to or changes in the critical accounting
policies disclosed in the 2020 Form 10-K except for the recently adopted
accounting standards discussed in Note 1(D) of the Notes to Condensed
Consolidated Financial Statements.

Results of Operations for the Three Months Ended September 30, 2021 Compared to
the Three Months Ended September 30, 2020

Information by business segment for the periods indicated is as follows:



                                                     Selling,
                       Net                           General
September 30, 2021  Investment    Fee     Other        and
(In thousands)        Income     Income  Income   Administrative     Total

Specialty Health    $ (13)      $ 5,569  $ (36)   $ 12,542        $ (7,022)
Corporate             132         -        909      9,050           (8,009)
Sub total           $ 119       $ 5,569  $ 873    $ 21,592          (15,031)

Net investment losses                                               (48)
Loss from continuing operations before income taxes                 (15,079)
Income tax benefit                                                  (3,567)
Loss from continuing operations, net of tax                       $ (11,512)





                                                     Selling,
                       Net                           General
September 30, 2020  Investment    Fee     Other        and
(In thousands)        Income     Income  Income   Administrative    Total

Specialty Health    $ (20)      $ 6,113  $ 656    $ 13,718        $ (6,969)
Corporate             190         -        (41)     2,713           (2,564)
Sub total           $ 170       $ 6,113  $ 615    $ 16,431          (9,533)

Net investment losses                                               (53)
Loss from continuing operations before income taxes                 (9,586)
Income tax benefit                                                  (2,241)
Loss from continuing operations, net of tax                       $ (7,345)



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                                       35

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Net Investment Income


The overall annualized investment yields were 0.8% and 0.9% in the third quarter
of 2021 and 2020, respectively.



Net Investment Gains


Net investment gains include the gains and losses from sales of fixed maturities
available-for-sale, equity securities and other investments. Decisions to sell
securities are based on management's ongoing evaluation of investment
opportunities and economic and market conditions, thus creating fluctuations in
gains and losses from period to period.



Fee Income


Fee income decreased $.5 million for the three-month period ended September 30,
2021
compared to the three-month period ended September 30, 2020. The decrease
is primarily due to lower STM sales in 2021 and decreases in commission accruals
principally on Medicare advantage products, partially offset by an increase in
lead generation fees.



Other Income


Other income in the 2021 primarily relates to equity losses on equity method
investments offset by income from the sale of an investment asset; and, in 2020,
other income includes the gain on the sale of a wholly owned agency that
administered occupational accident plans.

Selling, General and Administrative Expenses

Total selling, general and administrative expenses increased $5.2 million over
the comparable period in 2020. The increase is primarily due to $6.4 million
increase in the Corporate segment, primarily legal and investment bank fees
recorded in in connection with the formation of a Special Committee of
independent directors to consider the proposed Going Private Transaction.



Income Taxes


The effective tax rate for the three months ended September 30, 2021 is (23.7)%
compared to (23.4)% for the three months ended September 30, 2020. The effective
income tax rate in 2021 relates to losses from continuing operations and are
impacted by tax benefits from exercises of share-based compensation and state
and local income tax benefits on certain subsidiaries. In 2020, the effective
income tax rate relates to losses from continuing operations and includes state
and local income tax benefits on certain subsidiaries.

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                                       36

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Results of Operations for the Nine Months Ended September 30, 2021 Compared to
the Nine Months Ended September 30, 2020

Information by business segment for the periods indicated is as follows:



                                                       Selling,
                       Net                             General
September 30, 2021  Investment     Fee     Other         and
(In thousands)        Income     Income    Income   Administrative     Total

Specialty Health    $ (51)      $ 20,291  $ (36)    $ 38,125        $ (17,921)
Corporate             481         -         1,696     14,903          (12,726)
Sub total           $ 430       $ 20,291  $ 1,660   $ 53,028          (30,647)

Net investment gains                                                  105
Loss from continuing operations before income taxes                   (30,542)
Income tax benefit                                                    (7,026)
Loss from continuing operations, net of tax                         $ (23,516)





                                                       Selling,
                       Net                             General
September 30, 2020  Investment     Fee     Other         and
(In thousands)        Income     Income    Income   Administrative     Total

Specialty Health    $ (64)      $ 18,465  $ 787     $ 35,767        $ (16,579)
Corporate             980         -         952       7,454           (5,522)
Sub total           $ 916       $ 18,465  $ 1,739   $ 43,221          (22,101)

Net investment gains                                                  122
Loss from continuing operations before income taxes                   (21,979)
Income tax benefit                                                    (5,617)
Loss from continuing operations, net of tax                         $ (16,362)





Net Investment Income


The overall annualized investment yields were 0.8% and 1.5% in the first nine
months of 2021 and 2020, respectively.



Net Investment Gains


Net investment gains include the gains and losses from sales of fixed maturities
available-for-sale, equity securities and other investments. Decisions to sell
securities are based on management's ongoing evaluation of investment
opportunities and economic and market conditions, thus creating fluctuations in
gains and losses from period to period.



Fee Income


Fee income increased $1.8 million for the nine-month period ended September 30,
2021
compared to the nine-month period ended September 30, 2020. The increase is
primarily due to an increase in lead generation fees, partially offset by a
decrease in administrative fee income as a result of the sale, in June 2020, of
a wholly owned agency that administered occupational accident plans, lower STM
and fixed indemnity limited benefit plan sales, and a decrease in commission
accruals principally on Medicare advantage products.



Other Income


Other income in the 2021 primarily relates to income from the sale of an
investment asset partially offset by equity losses from equity method
investments; and, in 2020, other income includes a gain recorded in connection
with the step-acquisition of Torchlight and a gain on the sale of a wholly owned
agency that administered occupational accident plans.

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                                       37

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Selling, General and Administrative Expenses

Total selling, general and administrative expenses increased $9.8 million over
the comparable period in 2020. The increase is primarily due to: (i) $7.4
million
increase in the Corporate segment, primarily legal and investment bank
fees recorded in connection with the formation of a Special Committee of
independent directors to consider the proposed Going Private Transaction; and
(ii) and increase of $2.3 million in the Specialty Health segment due to
increased lead generation expenses, compensation and system development related
expenses in our marketing and administrative companies.



Income Taxes


The effective tax rate for the nine months ended September 30, 2021 is (23.0)%
compared to (25.6)% for the nine months ended September 30, 2020. The effective
income tax rate for 2021 relates to losses from continuing operations and are
impacted by tax benefits from exercises of share-based compensation and state
and local income tax benefits on certain subsidiaries. In 2020, the effective
income tax rate relates to losses from continuing operations plus a benefit from
capital losses attributable to the sale of a subsidiary.



LIQUIDITY



Corporate


Corporate derives its funds principally from: (i) dividends from the Insurance
Group
; (ii) management fees from its subsidiaries; and (iii) investment income
from Corporate liquidity. Regulatory constraints historically have not affected
the Company's consolidated liquidity, although state insurance laws have
provisions relating to the ability of the parent company to use cash generated
by the Insurance Group. No dividends were declared or paid by the Insurance
Group
during the nine months ended September 30, 2021.The Insurance Group
declared and paid dividends of $0 and $5.2 million during the nine months ended
September 30, 2021 and 2020, respectively.

It is anticipated that cash flows to be received upon the close of the disposal
transactions will provide sources of corporate liquidity to offset the loss of
cash flows previously derived from the insurance operations currently held in
discontinued operations. The Company is evaluating the best use of liquidity
derived from the disposal transactions.

The proceeds received from the sale of PetPartners were deposited into an escrow
account owned by SBH and treated as a security deposit. The funds will be
released from escrow upon either the consummation of the IAHC purchase or upon
the exercise of the PPI Put/Call Option. At September 30, 2021, the security
deposit is presented as funds held in escrow on the Condensed Consolidated
Balance Sheet.



Cash Flows


The Company had $18.5 million and $74.8 million of cash, cash equivalents and
restricted cash from continuing and discontinued operations as of September 30,
2021
and December 31, 2020, respectively.

For the nine months ended September 30, 2021, operating activities provided
$41.7 million of cash and investment activities utilized $90.4 million of cash,
primarily the result of the investment of cash and cash equivalents in resale
agreements. Financing activities utilized $7.5 million of cash, of which $6.4
million
was utilized to pay common stock dividends. For the nine months ended
September 30, 2021, cash flows from the operating and investing activities of
discontinued operations were $54.7 million and $(100.3) million, respectively.

The Company believes it has sufficient cash to meet its currently anticipated
business requirements over the next twelve months including working capital
requirements and capital investments.

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                                       38

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There were no material negative impacts on the Company's cash flows or liquidity
with regards to COVID-19 during the first nine months of 2021.





                                 BALANCE SHEET


In connection with the sale of PetPartners in June 2021, the Company received
proceeds of $78.3 million which was deposited into an escrow account and a 30%
interest in Iguana Capital Corp valued at $33.8 million.

The $94.8 million increase in IHC's stockholders' equity in the first nine
months of 2021 is primarily due to $99.5 million of net income attributable to
IHC, which includes a $62.2 million after tax gain on the sale of PetPartners;
reduced by $3.2 million of common stock dividends.

Asset Quality and Investment Impairments

The Company has gross unrealized gains of $0.3 million and gross unrealized
losses of $0.1 million on its fixed maturities available-for-sale securities at
September 30, 2021. All of the Company's fixed maturities were investment grade
and continue to be rated on average AA. The Company marks all of its fixed
maturities available-for-sale to fair value through accumulated other
comprehensive income or loss. These investments tend to carry less default risk
and, therefore, lower interest rates than other types of fixed maturity
investments. The Company did not have any non-performing fixed maturities at
September 30, 2021.

The Company reviews its investments regularly and monitors its investments
continually for impairments. The Company did not record any other-than-temporary
impairment losses in the nine months ended September 30, 2021 or 2020 and does
not have any securities with fair values less than 80% of their amortized cost
at September 30, 2021.

The unrealized losses on fixed maturities available-for-sale were evaluated in
accordance with the Company's impairment policy and were determined to be
temporary in nature at September 30, 2021. From time to time, as warranted, the
Company may employ investment strategies to mitigate interest rate and other
market exposures. Further deterioration in credit quality of the companies
backing the securities, further deterioration in the condition of the financial
services industry, imbalances in liquidity that exist in the marketplace, a
worsening of the current economic recession, or declines in real estate values
may further affect the fair value of these securities and increase the potential
that certain unrealized losses be designated as other-than-temporary in future
periods which may cause the Company to incur additional write-downs.



CAPITAL RESOURCES



Due to its strong capital ratios, broad licensing and excellent asset quality
and credit-worthiness, the Insurance Group remains well positioned with its
current activities. It is anticipated that any future acquisitions or other
expansion of operations at the remaining entities of IHC will be funded
internally from anticipated cash flows to be received upon the close of the
disposal transactions. In the event additional funds are required, it is
expected that they would be borrowed or raised in the public or private capital
markets to the extent determined to be necessary or desirable.

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                                       39

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                                    OUTLOOK


For the remainder of 2021, and continuing in 2022, the Company anticipates that
it will:

·Close on the sale of all of the issued and outstanding capital stock of
Standard Security Life to Reliance Standard pursuant to the SSL Purchase
Agreement signed on April 14, 2021 and amended on July 29, 2021. Reliance
Standard believes that this transaction, which is subject to various regulatory
approvals, will close by the end of this year. Under the terms of the SSL
Amended Purchase Agreement, Standard Security Life will receive the excess of
statutory capital and surplus, calculated as of the closing date, over $57
million
so earnings prior to closing will be retained by IHC.

·Close on the sale of all of the issued and outstanding capital stock of IAHC to
Iguana Capital pursuant to the IAHC Purchase Agreement signed on May 17, 2021.

We believe this transaction, which is subject to various regulatory approvals,
will close by the end of this year.

·Close on the sale of the stock of Madison National Life to Horace Mann
Educators Corporation pursuant to the MNL Purchase Agreement signed on July 14,
2021
. This transaction, subject to various regulatory approvals, is expected to
close no earlier than January 1, 2022.

·Focus on the transition and consummation of all transactions entered into in
2021. The consummation of these transactions shall be the entire focus of the
Company for the remainder of 2021. After all the transactions are consummated,
the Company will have the IHC Agency operations, hold a substantial amount of
cash and investments, net of liabilities, and an equity interest in Iguana
Capital
. As a result of additional investments being made by Iguana Capital, and
the approval by IHC's Board of Directors to contribute an additional $3.2
million
to Iguana Capital in the fourth quarter 2021, the Company expects that
is equity interest in Iguana Capital will be diluted to approximately 18% by
December 31, 2021.

·Improve the profitability and better integrate all of our agencies. IHC has
experienced many changes in its agency model in 2021 as a result of a changing
market and due to the decision to sell all three of IHC's carriers. Although we
continue to record losses in our agency business, we expect that to improve in
the future. IHC has re-evaluated and made significant changes to the direction
of the Company. As we progress, our agency operations will be centered around
INSXcloud.com (INSX), our CMS approved Web Broker. INSX provides an agent with
the ability to quote, directly enroll and track applications on the Federally
Facilitated Marketplace
, plus much more. Specifically, brokers can quickly
generate quotes, create PDF's of plan comparisons, enroll customers in plans,
and invite customers to enroll themselves - all through an easy-to-use
cloud-based web portal. IHC is expanding INSX to directly serve the consumer and
partner market, as well as expanding product offerings on the platform.

·Continue to expand on our IHCSB agency. The balance of IHCSB includes our W-2
Call Centers and our captive independent Advisors unit, both of which sell into
the under/over age 65 health insurance markets, as well as our Independence
Brokerage Group
(IBG) which recruits independent agents and agencies to sell via
our platforms and contracts. We are refocusing a portion of our over 65 division
into the under 65 market in order to take advantage of the positioning of INSX,
IHCSB, our lead generation capabilities, and the market growth resulting from
the American Rescue Plan Act.

·Continue to focus on administrative efficiencies and the transition of the
three insurance carriers as we progress towards closing on all three sales in
the next few quarters

·Continue to monitor the COVID-19 outbreak as it evolves. The duration of
COVID-19 and its potential effects on our business cannot be certain, so we
currently cannot predict if there will be a material impact to our business,
results of operations or financial condition in 2021. During the COVID-19

--------------------------------------------------------------------------------

                                       40

--------------------------------------------------------------------------------

pandemic, we have fully transitioned our existing sales teams to work from home.
Our customer facing agents have transitioned to a full-time work at home model,
and although we have implemented enhanced technology solutions, sales may be
impacted as COVID-19 continues to develop.

Subject to making additional repurchases of IHC common stock, dividends to
shareholders and various investments, the Company will maintain a highly liquid
and high quality portfolio.

Our financial results in the future will depend on: (i) our ability to execute
on our revised agency model and develop the agencies into a profitable
operation; and (ii) any increase in the value of our minority interest in Iguana
Capital
where we participate on the board of directors.

Older

DIGITAL MEDIA SOLUTIONS, INC. – 10-Q – Management's Discussion and Analysis of Financial Condition and Results of Operations

Newer

The Hartford promises $2.5 billion to promote carbon-free energy and will pull out of tar-sands investments by end of year [Hartford Courant]

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