Health Plan Satisfaction Driven by Coordination of Care with Providers, J.D. Power Finds

By a News Reporter-Staff News Editor at Managed Care Weekly Digest -- Coordination of care among healthcare providers is the single most important criteria influencing member satisfaction with their health plan, according to the J.D. Power 2017 Member Health Plan Study,SM released (see also J.D. Power).

"Amidst sweeping changes in healthcare delivery and payment models, our data is showing that the one thing consumers value most is clear-cut, easy access to doctors and other healthcare providers," said Valerie Monet, senior director of U.S. insurance operations at J.D. Power. "This puts health insurers in a unique position because so much of their perceived value is reliant upon positive interactions with providers. These findings set the stage for the future of healthcare in which close coordination among health plans and providers that reduces friction points for members will be the key to success."

Keywords for this news article include: J.D. Power, Managed Care.

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