|PR Newswire Association LLC|
The HDI Annual Conference & Expo is the industry's largest and most prestigious annual event. HDI 2014 featured extraordinary keynote speakers, compelling programming and tracks, content-rich breakout sessions from industry leaders, a massive Expo Hall packed with innovative solution providers and exciting offerings, and the HDI awards program, which grants the highest honors in the technical service and support profession.
"This year's conference experience was an incredible opportunity to learn from, grow with, and be inspired by industry leaders, experts, our vendor community, and, best of all, our peers from within the technical service and support industry. We saw an increase in attendance, which provided an amazing opportunity for our attendees to network with more of their peers in one location than ever before," said Michelle Frilow, HDI's director of conference and events. "We're also extremely proud that we get to honor organizations, leaders, and role models from within our community and the industry through HDI's award program."
Targeted to the needs of the technical service and support industry, HDI 2014 attracted more than 2,500 attendees from around the world. "This year's conference was another exciting, motivating, and rewarding experience for all," said
HDI's industry awards, presented each year at the HDI Annual Conference & Expo,recognize individuals and teams for excellence. HDI's award lineup includes the HDI Analyst of the Year and Manager of the Year Awards, the HDI Desktop Support Technician of the Year Award, and the HDI Team Excellence Award, which are sponsored by Robert Half Technology. The lineup also includes the Ron Muns Lifetime Achievement Award and, new this year, the HDI Local Chapter Officer of the Year Award. Finally, HDI recognizes the HDI CSAT Elite 50, the industry's top performers in terms of overall customer service as determined by the HDI Customer Satisfaction Index (CSI) Service.
The 2014 HDI award winners include:
HDI Analyst of the Year –
As a client services analyst for LifeWay Christian Resources,
HDI Desktop Support Technician of the Year –
HDI Manager of the Year –
HDI Team Excellence Award –
The Tech Support department at the
Ron Muns Lifetime Achievement Award –
HDI Local Chapter Officer of the Year Award –
HDI CSAT Elite 50
Top-Ranked Support Center: Ameritas IT Hardware-C
The HDI CSAT Elite 50 recognizes outstanding technical service and support centers around the world. These support centers are ranked based on customer satisfaction survey responses gathered by the HDI Customer Satisfaction Index (CSI) Service, an independent, third-party tool that tracks and trends customer satisfaction from year to year. This year, HDI was proud to recognize the top fifty support centers, including the top-ranked support center, Ameritas IT Hardware-C. To see the full list of CSAT Elite 50 winners, visit www.ThinkHDI.com/CSATElite50.
About LifeWay Christian Resources
LifeWay Christian Resources is one of the world's largest providers of Christian products and services, including Bibles, Bible studies, research, church music and supplies, and digital services. The company owns and operates more than 180 LifeWay Christian Stores across the nation, as well as the
About J. Paul Getty Trust
Founded in 1787, the
About Robert Half Technology
With more than 100 locations in
Robert Half Technology has been the premier sponsor for the HDI awards program since 2004. Its sponsorship has given award finalists the opportunity to be honored as leaders within the technical service and support industry, attend the industry's leading conference, understand more about their industry, and network with peers from around the globe.
HDI is the professional association and certification body for the technical service and support industry. Facilitating collaboration and networking, HDI hosts acclaimed conferences and events, produces renowned publications and research, and certifies and trains thousands of professionals each year.
HDI also connects solution providers with practitioners through industry partnerships and marketing services. Guided by an international panel of industry experts and practitioners, HDI serves a community of more than 120,000 technical service and support professionals and is the premier resource for best practices and emerging trends. For more information about HDI, visit www.ThinkHDI.com, or call 800.248.5667.
About UBM Tech
UBM Tech is a global media business that provides information, events, training, data services, and marketing solutions for the technology industry. Its media brands and information services inform and inspire decision makers across the entire technology market—engineers and design professionals, software and game developers, solutions providers and integrators, networking and communications executives, and business technology professionals. UBM Tech's industry-leading media brands include EE Times,