FDIC Office of Ombudsman Updates Post-Examination Surveys

WASHINGTON, Dec. 1 -- The Federal Deposit Insurance Corporation issued the following financial institution letter (No. FIL-59-2023) on Nov. 30, 2023:

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The Federal Deposit Insurance Corporation (FDIC) is notifying FDIC-supervised financial institutions (banks) that the Office of the Ombudsman, which is responsible for administering the Post-Examination Surveys (Survey), is updating the Survey and the transmission process for Risk Management and Compliance and/or CRA examination. The updated Survey solicits additional feedback on the virtual aspects of examinations. The Office of the Ombudsman is independent of the supervisory process, reports directly to the FDIC Chairman's Office, and is a confidential resource to bankers.

Statement of Applicability: The contents of, and material referenced in, this FIL apply to all FDIC-supervised financial institutions.

Highlights:

* The Office of the Ombudsman will:

* Update the Survey and the transmission process for Risk Management and Compliance and/or CRA examinations effective January 1st, 2024;

* Send updated Surveys to the Executive Officer(s);

* Send notices and provide reminders about the Survey from FDICSurveys-noreply@fdic.gov; and

* Continue to serve as the point of contact for banks regarding the Survey and follow-up requests.

* A copy of the revised Survey questions for each exam type is attached for reference.

Attachments:

* FDIC Post-Examination Survey (Risk Management Examination)

* FDIC Post-Examination Survey (Compliance and/or CRA Examination)

Related Topic:

* Examination Processes and Procedures

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Original text here: https://www.fdic.gov/news/financial-institution-letters/2023/fil23059.html