DOI saved Ohio $30.4M in 2017

The Ohio Department of Insurance (DOI) helped more than 436,000 Ohio insurance consumers save or recover $30.4 million in 2017 through its toll-free hotlines, community outreach, and counseling noted Ohio DOI director Jillian Froment.

"One of the most important and fulfilling responsibilities we have is to help consumers understand their policies and to make sure their claims are paid in full per their policy," Froment said. "Consumers should reach out and contact us anytime they have questions or concerns about their insurance coverage."

Froment also said the department received 5,874 complaints from consumers related to insurance. Claim denial was the leading complaint reason while health insurance was the top coverage type complaint.

The following information lists Ohio consumer complaints data collected by the National Association of Insurance Commissioners (NAIC).

Top types of complaint reasons:

* Ohio

1. Claim handling: Claim denial - 16.6%

2. Claim handling: Payment delay -11.8%

3. Claim handling: Unsatisfactory offer -6.8%

4. Policyholder service: Premium notice billing - 4%

5. Claim handling: Adjusterhandling-3.4%