company fact sheet q2 2024

2Q 2024 Company Fact Sheet

Strategy

• Our ambition is to be the most digital, customer-centric global company in our industry
• Our strategy is underpinned by five strategic priorities
• The goals for our stakeholders are:
• • Customers: Improve NPS4 by 36 points and delight customers
  • Team: Engage our team - maintain top quartile engagement
  • Shareholders: Deliver top quartile returns
  • Community: Deliver on our Impact Agenda

Note: Figures are in C$ millions unless otherwise noted. 1 We operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. 2 Based on market

capitalization as of June 30, 2024. Source: Bloomberg. 3 Core earnings and AUMA are non-GAAP financial measures. For more information, see "Non-GAAP and Other Financial Measures" in our 2Q24 MD&A. 4 Net Promotor Score ("NPS"). 5 Non-GAAP ratios. 6 The 2027 target reflects cumulative remittances for 2024-2027. For more information on remittances, see "Non-GAAP and Other Financial Measures" in our 2Q24 MD&A. 7 Percentage changes are stated on a constant exchange rate basis. For more information see "Non-GAAP and Other Financial Measures" in our 2Q24 MD&A. 8 See "Caution regarding forward-looking statements" in our 2Q24 MD&A. 9 Life Insurance Capital Adequacy Test (LICAT) ratio of The Manufacturers Life Insurance Company (MLI) as at June 30, 2024. LICAT ratio is disclosed under OSFI's Life Insurance Capital Adequacy Test Public Disclosure Requirements guideline. 10 OSFI's supervisory target ratio of 100% for MLI. 11Financial Strength Ratings apply to the main life operating companies of Manulife Financial Corporation including MLI, John Hancock Life Insurance Co. (U.S.A.), John Hancock Life & Health Insurance Co. and John Hancock Life Insurance Co. of New York. Morningstar DBRS does not rate the U.S. insurance subsidiaries separately. Outlook is Stable from AM Best, Morningstar DBRS, Fitch, Moody's and S&P agencies. All ratings as at August 7, 2024. 12 Dividend per common share paid in the quarter * 4 / Current quarter closing share price.

Figures are in C$ millions unless noted. 1 Sources: Most recent market data available (figures are based on 1Q24 unless otherwise specified) from various independent market surveys including LIMRA, Tillinghast, Fraser, IFIC and other sources. 2 Based on FY 2022 for Singapore (Monetary Authority of Singapore - MAS). 3 Based on 1H24. 4 Manulife Bank is based on assets compared to domestic banks from information available from OFSI reports. 5 Rankings for Global WAM are volume based. For Canada Retail, based on gross sales on long-term funds excluding money market funds. 6 Based on Mandatory Provident Fund scheme sponsor net new cash flows. Rankings as per the MPF Ratings Fund Flow and Market Share 1Q24 Report. 7 U.S. retirement small case pertains to <_us24_25 million="" and="" mid-case="" pertains="" to="" _us24_25="" -="" _us24_100="" million.=""></_us24_25>8 Based on FY23. Based on Market Metrics consortium of 35 firms report published on an annual basis. Includes advisor-sold mutual fund sales only. 9 Core EBITDA margin and net fee income yield are non-GAAP ratios. 10 As at June 30, 2024. AUMA is a non-GAAP financial measure. See "Non-GAAP and Other Financial Measures" in our 2Q24 MD&A which is incorporated by reference and available on SEDAR+ at http://www.sedarplus.com.