Capital BlueCross Ranks Highest Among Health Insurers Nationally in American Customer Satisfaction Index for Fourth Year
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On a scale of 100, with 100 being the most satisfied, Capital BlueCross' score is 80, the highest among health insurance companies tracked by the index. Capital BlueCross further improved its leadership position from prior years and exceeded the health insurance industry average by 7 points.
"We are proud that our ACSI score reflects our consumer focus and position as a leader in the industry year after year," said
The ACSI, developed at the
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