Members of Anthem’s commercial Medical and Dental health plans can use Alexa-enabled devices to take actions such as order prescription refills and look up health plan information
“We are committed to giving our health plan members innovative, data-driven, and personalized products and services that enhance and simplify their healthcare experience – while helping them improve their health and well-being,” said
Anthem is one of the first health plans to offer access to specific health plan information through an
- Health savings account (HSA) or health reimbursement account (HRA) balance
- Progress in meeting the plan’s deductible
- Plan’s out-of-pocket maximum
- Order identification card
- Prescription refill, renew and check order status
- Schedule, reschedule, and cancel a call back from member services
Members can also ask the Anthem Skill about more than 200 healthcare terms.
Members of Anthem’s commercial Medical and Dental health insurance plans who want to use the Anthem Skill for Alexa will have to link the Anthem Skill to their Anthem account, using the same ID and password they use to log into Anthem.com or the Anthem mobile app. The information given through the Anthem Skill is pulled from the same source as the member portal so there will not be a difference in the information available through these tools.
Anthem will continue to enhance the Anthem Skill experience so that it offers information that will simplify healthcare and help consumers lead healthier lives. Anthem anticipates making health plan information available for its Vision plan later this year along with other updates. The company will continue to further enhance the Anthem Skill through consumer feedback to determine what types of information individuals would find useful in navigating their healthcare.