Across America Insurance Services Named Claims Champion of the Year at Excellence in Insurance By Insurity

Business Wire

Insurity recognized Across America for its outstanding achievements in transforming claims management to deliver better outcomes for policyholders and the business

HARTFORD, Conn.--(BUSINESS WIRE)--
Insurity, a leading provider of cloud-based software for insurance carriers, brokers, and MGAs, today announced Across America Insurance Services has been awarded the Claims Champion of the Year at the 2024 Excellence in Insurance conference. The event, held in Amelia Island, Florida, celebrates the exceptional achievements of property and casualty (P&C) organizations across categories such as claims, automation, data and analytics, digital experience and other key areas of industry innovation and service.

Founded in 2015, Across America is a specialized wholesale insurance brokerage, serving the commercial trucking and transportation industry. Across America encountered and overcame common challenges in claims operations, including high loss ratios, escalating attorney expenses, undefined processes, and difficulties accessing critical data buried within notes and external documents.

In response to industry challenges, Across America brought their claims operations in-house and using Insurity’s MGA platform, redesigned every aspect of their claims processes from the ground up. This involved capturing and analyzing data at every level, automating workflows, and implementing clearly defined processes to ensure consistency and efficiency across the claims lifecycle. Such efforts enabled the Across America claims team to gain complete visibility into the status and performance of claims, empowering them to manage their book of business more effectively.

The organization yielded significant cost savings and operational efficiencies across the organization due to their efforts and use of Insurity’s MGA platform. Across America significantly increased its bodily injury claim closure rates within the first 30 days of implementing changes, reduced average attorney expenses per claim by 92%, and lowered the average incurred costs for claims by 70%. These improvements have not only driven operational efficiency but have also contributed to better financial outcomes and higher satisfaction for policyholders.

“We are honored to receive the Claims Champion of the Year award,” said Harish Kapur, chief executive officer of Across America Insurance Services. “Bringing our claims operations in-house and reimagining every aspect of our processes has enabled us to deliver exceptional outcomes for our clients. Insurity’s MGA platform was instrumental in helping us capture critical data and build streamlined, efficient workflows that continue to drive our success.”

“Across America Insurance Services has demonstrated what it means to lead with innovation and commitment in claims management,” said Chris Lafond, chief executive officer “Their ability to address industry challenges and achieve such impressive results showcases the power of data-driven processes and operational excellence. We are proud to support them in their journey to transform claims servicing.”

For more information about the Excellence in Insurance awards, please contact [email protected].

About Insurity

Insurity is a leading provider of cloud-based software for insurance carriers, brokers, and MGAs. Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 MGAs in the US and has over 400 cloud-based deployments. Through its best-in-class digital platform, unrivaled industry experience, and the industry's most robust analytics offerings, Insurity is uniquely positioned to deliver exceptional value, empowering customers to focus on their core businesses, optimize their operations, and provide superior policyholder experiences. Insurity is a portfolio company of GI Partners and TA Associates. For more information, visit www.insurity.com.

About Across America Insurance

Across America Insurance Services is a unique wholesale insurance provider, serving the specific needs of the commercial transportation and trucking industry. Founded in 2015 by Harish and Rajni Kapur, Across America Insurance Services was structured to help agencies grow profitably and sustainably. With nearly three decades of commercial insurance experience and a specialization in the transportation industry, Across America focuses on developing custom solutions to fit the need of each insured. For more information on Across America and the services and coverages Across America can offer visit, https://acrossamericainsurance.com/.