West Bend Selects Property & Casualty Insurance Software from Accenture

Proquest LLC

Accenture announced that West Bend Mutual Insurance Company (West Bend) is the 50th client to have gone into production with Accenture Duck Creek Policy and Duck Creek Billing software.

According to a company release, initially using the software across 14 commercial lines, West Bend will be able to better serve its independent insurance agents through streamlined operations, increased flexibility and accelerated product development. West Bend provides insurance services to home, auto and business owners in the United States.

"Accenture'sDuck Creek software is allowing us to transform the cost effectiveness and agility of our IT systems," said Tracey Berg, West Bend's senior vice president and chief information officer. "We can operate more efficiently, respond more quickly to shifts in the marketplace, and make better use of information. This supports the growth of our business by enabling our organization to introduce new capabilities with greater speed and efficiency. Our new systems will help us better provide The Silver Lining to our agencies and policyholders."

William Hutchison, NSI senior vice president at West Bend, said, "We are excited about the implementation, as we are certain that it will drastically improve our internal efficiency and ultimately help us be more competitive in our product pricing. In our segment of the business, specialty lines, it makes sense to expand and grow geographically. The cost of doing that with our previous system hampered our plans, due to the expense and complexity. We fully expect that the implementation of Accenture'sDuck Creek software will open up many options for adding new states and improving our product line."

"West Bend needed to increase their flexibility in a way that was cost-effective," said Michael A. Jackowski, global managing director of Accenture Duck Creek. "The codeless configuration capabilities of our Duck Creek software allow them to make quick changes in-house. We look forward to working together as they expand their implementation efforts to additional lines of business."

Accenture is a management consulting, technology services and outsourcing company.