The 25 Deadliest Words And Phrases In Claims Writing

APRIL 26TH, 2005

PORT WASHINGTON, NY - "Above - captioned," "under separate cover," "enclosed please find, "Send it to the undersigned" - Sound familiar? These are among "The 25 Deadliest Words And Phrases in Claims Writing." They and others are discussed in a new report available at no cost from The Communication Workshop.

According to Gary Blake, director of The Communication Workshop and the insurance industry's leading expert on improving claims writing, "These phrases not only add a stodgy tone and wordiness to claims writing, they alienate policyholders and can cause embarrassment to claims professionals. By eliminating these 'deadly phrases,' from claims correspondence, insurance executives, adjusters, and examiners can help settle claims more quickly, improve morale, and maintain better relationships with insureds, physicians, and attorneys as well as with upper management."

Dr. Blake, who conducts one-day on-site seminars in Effective Writing for Claims Professionals throughout the United States, Canada and UK, selected these deadly phrases from more than 850 claims, underwriting, loss control, and marketing letters.

For your FREE copy of "The 25 Deadliest Words and Phrases in Claims Writing," please e-mail: [email protected] or call (516) 767-9590. Dr. Blake's Web site is www.writingworkshop.com