Special Notice – AB SCIEX SERVICE AGREEMENT
| Federal Information & News Dispatch, Inc. |
Notice Type: Special Notice
Posted Date:
Office Address:
Subject: AB SCIEX SERVICE AGREEMENT
Classification Code: 00 - None
Contact:
Description:
Posted Date:
Response Date:
In accordance with FAR 13.106-1(b)(1), the
This instrument is a top priority for NERL because it supports collaborative research projects within NERL and with colleagues at NHEERL, NRMRL, Regional and Program Offices, and at
AB SCIEX is best positioned to provide this service as they are the only company having both the parts and experience available to meet this need in a rapid manner. The AB SCIEX proprietary diagnostic program is the most suitable and efficient way of quickly resolving and optimizing the instrument performance. Moreover, as the company that designed and built this instrument, AB SCIEX will guarantee access to authorized factory parts, have a unique ability to diagnose and fix known or recurrent problems, offer and recommend engineering upgrades, and provide valuable advice concerning operational parameters and instrument settings.
To insure that any other service vendor can provide the same quality of service, they should meet, at a minimum, the following specific elements provided by AB SCIEX:
Factory-trained and Certified engineers AB service engineers receive continuous factory training and certification.
Labor & Travel Fees included All labor and travel fees are included for repair and planned maintenance.
Two Scheduled Planned Maintenance Visits to ensure optimal performance of the instrument.
Covered Replacement Parts All parts are certified and guaranteed to optimize instruments performance and reliability. All parts are manufactured by AB or AB's direct vendors. AB SCIEX uses only new or true factory remanufactured parts.
Priority Technical Assistance Center Support Immediate telephone and email access to our senior factory-trained engineer instrument technical support.
Priority application technical phone support Immediate telephone access to our application technical support.
Smart Monitoring Remote access capability for collaborative troubleshooting, diagnostics and problem solving with real-time error reporting notifications. System performance monitored 24 hours a day, 365 days a year resulting in maximum uptime.
Formal Escalation Procedure/Process AB SCIEX Global Service Engineers and Managers work proactively to address all instrument issues in accordance with our escalation guidelines.
Copyrighted Advanced Service Diagnostics Only AB SCIEX service engineers have full and exclusive access to instrument diagnostics software.
Current on the latest technology and techniques Only AB SCIEX service engineers have full and exclusive access to AB's latest technical developments, repair procedures, application updates, and planned maintenance procedures.
NO SOLICITATION OR REQUEST FOR QUOTE (RFQ) IS AVAILABLE. Notwithstanding, any firm that believes it is capable of meeting
Link/URL: https://www.fbo.gov/spg/EPA/OAM/HQ/RFQ-DC-14-00109/listing.html
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