Sompo Japan Completes Deployment of Salesforce Partner Portal to Agents Nationwide

Salesforce.com (NYSE: CRM), the enterprise cloud computing company, announced that Sompo Japan Insurance, Inc. has completed its deployment of Salesforce and Partner Portal to 375,000 employees and agents nationwide, enabling Japan's No. 2 property insurance company and its partners to collaborate in real-time across enterprise boundaries.

Sompo Japan is one of the 72,500 companies of all sizes, industries and geographies that comprised the salesforce.com customer base as of January 31, 2010. Revenue from this implementation has been recognized since April 2009.

Sompo Japan implemented Salesforce Sales Cloud and Partner Portal as part of the company's Retail Business Model Innovation Project, a strategic initiative focused on realizing customer-centric business processes. The Partner Portal serves as the centerpiece of Sompo Japan's agent management system. The cloud application offers features such as to-do lists and customer contact histories. These features aggregate customer information, including inquiries, payments, policies, and contracts, from various channels and empower Sompo Japan and its agents to collaborate in real-time across company boundaries.

Sompo Japan has been a Salesforce Service Cloud user since April 2004. The company selected salesforce.com's service and support application because it could be customized easily and deployed rapidly. In the future, Sompo Japan plans to take advantage of cloud computing as its IT platform for a variety of business operations.

"Sompo Japan has chosen salesforce.com's cloud applications because they are easy to customize and implement," said Shiro Kosaka, director of IT Planning at Sompo Japan. "For our partner network, we received tremendous support from salesforce.com's U.S. headquarters, which helped us on all our service requirements. Our cloud-based agent collaboration network empowers us to become an even more customer-centric organization."