Service-now.com User Conference, Knowledge11, to Showcase Enterprise IT Cloud Success With More Than 40 Customer Case Studies

SAN DIEGO, March 24, 2011 /PRNewswire/ -- Service-now.com, the creator of cloud services for enterprise IT management, today announced details of Knowledge11, the world's fastest-growing IT management user conference and still the only conference focused exclusively on the use of cloud services by enterprise IT. Knowledge11, the fifth annual Service-now.com user conference, will be held May 15 – 19 in San Diego.

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Through more than 40 customer case studies, Knowledge11 will showcase the impact of several decades of IT transformation leading to IT 3.0. This evolved approach to service management builds on innovation in process and technology and introduces concepts such as social IT and cloud services in the delivery of a more people-centric, practical approach to business service.

Knowledge11 will be attended by more than one thousand IT professionals and executives who use a powerfully simple SaaS application to manage business and IT services. These Service-now.com customers have validated an enterprise software model that has completely turned the legacy IT management software industry on its head.

Knowledge11 keynotes will be delivered by Service-now.com executives and customers like CERN. Breakout sessions will be delivered by Service-now.com and IT industry experts in addition to organizations like Ascension Health, Blue Cross and Blue Shield of Minnesota, Brit Insurance, Carlson Companies, HealthPartners, Informa, Lennox International, The Ohio State University, Pacific Life, REI, Sony Corporation, Shaw Industries, Staples, SunGard Higher Education, Swiss Re, Temple-Inland, UBS and dozens more.

More than 70 Knowledge11 keynotes, breakout sessions, workshops and labs will provide insight into the most relevant IT service management topics including social IT, cloud management, service catalog, CMDB, IT cost, asset, incident, problem, change, knowledge, business service management and many others.

Service-now.com seeks inspiration from its user community as it builds new functionality and applications. For the second year in a row Service-now.com will highlight customer ingenuity through an Innovation of the Year award given to the organization that has done something special with the Service-now.com platform. Knowledge11 attendees are encouraged to nominate innovative projects.

Knowledge11 pre-conference education and workshops include:

• Service-now.com Administrator Training (no additional cost)
• Agios3 workshop - Apollo 13 ITSM Experiential Learning Simulation (no additional cost)
• Pink Elephant workshop - The Power of Social: Revolutions, Disasters and Tomorrow's IT Support (no additional cost)
• Service-now.com Introduction to Scripting

Service-now.com appreciates Knowledge11 sponsors including Fruition Partners, Infosys, Maryville Technologies, Nashco, Navigis, ManageIQ, CompuCom, PureShare, Agios3, Bomgar, Consulting-Portal, Pink Elephant, Techport Thirteen, and Triad Technology Partners.

Social networks connect the Service-now.com community now and will make connecting with other IT professionals at Knowledge11 even more rewarding. Add to the #servicenow conversation via social media by using the #know11 hash tag on Facebook, LinkedIn, Twitter, Flickr and join the discussion on the Service-now.com blog and the Service-now.com community.

To accommodate the substantial growth of the conference, Service-now.com will host Knowledge11 on Paradise Point, an island in Mission Bay north of San Diego. For more detailed information about Knowledge11, please visit the Knowledge11 website or listen to a recording of the Knowledge11 webinar. Knowledge11 is expected to reach capacity. Register early to reserve a spot.

About Service-now.com

Pervasive and familiar technology, evolved processes, cloud services and social IT are combining to help IT focus on the business and its people. Service-now.com is built to help customers transform IT and realize the benefits of IT 3.0. Service-now.com SaaS for enterprise IT management is best known for being software that just works. Founded in 2004, Service-now.com is using a new business model and modern technology to become the largest and fastest-growing IT management software company on the 2010 Inc. 500 list. For more information, please visit http://www.service-now.com/ or http://blog.service-now.com.

SOURCE Service-now.com