Mitchell Unveils New Dispatch Tools for WorkCenter Solution

Mitchell introduced the latest updates to the Dispatch module of the WorkCenter claims management solution.

According to a release, the Dispatch assignment automation tool has been shown to schedule 500 or more assignments in 30 seconds or less on average. The new Dispatch features include customer appointment booking for more accurate scheduling and non-appraisal work assignments to improve field appraiser productivity.

"Time is one of the most critical components of the claims process, for both the appraiser and the auto owner," said Marcos Rivera, Senior Director for Mitchell. "The latest features within the Dispatch module aim to increase efficiency and overall productivity by providing improved task management and scheduling tools to users. Insurance clients already leveraging automated scheduling through the WorkCenter solution increased productivity by over 27 percent annually."

Appraisal assignments encompass a significant piece of every field appraiser's day. However, location-based and non-location based assignments are still required to complete the process. Instead of delegating these tasks to adjusters and reviewers at headquarters, non-appraisal work assignment allows managers to send additional tasks to field staff through the WorkCenter platform. This optimizes workflow and incorporates deeper engagement with customers during the claims process.

Appointment booking through the Dispatch module eliminates the uncertainty of appointment times and dates. By adding the ability to guarantee an appointment slot at first notice of loss, Mitchell removes one of the most frustrating aspects of the process for auto owners -- wait time.

Dispatch is fully integrated within Mitchell's WorkCenter offering, an open, modular, and end-to-end physical damage claims settlement solution that powers all of an insurer's physical damage claims processing needs including dispatch, appraisal, total loss, repair management, review and customer satisfaction reporting. To learn more, please go to Mitchell.com/WorkCenter.

Mitchell is positioned to simplify, enhance and accelerate claims handling processes across the P&C industry through deep workflow solutions.

More information and complete details:

mitchell.com

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