Mitchell Introduces Dispatch Tools for WorkCenter Solution

Proquest LLC

Mitchell revealed the latest updates to the Dispatch module of the WorkCenter claims management solution.

According to a media release, the new Dispatch features include customer appointment booking for more accurate scheduling and non- appraisal work assignments to improve field appraiser productivity.

"Time is one of the most critical components of the claims process, for both the appraiser and the auto owner," said Marcos Rivera, Senior Director for Mitchell. "The latest features within the Dispatch module aim to increase efficiency and overall productivity by providing improved task management and scheduling tools to users. Insurance clients already leveraging automated scheduling through the WorkCenter solution increased productivity by over 27 percent annually."

The company reported that appointment booking through the Dispatch module eliminates the uncertainty of appointment times and dates.

Dispatch is fully integrated within Mitchell's WorkCenter offering, an open, modular physical damage claims settlement solution that powers all of an insurer's physical damage claims processing needs including dispatch, appraisal, total loss, repair management, review and customer satisfaction reporting.

Mitchell is a provider of technology, connectivity and information solutions to the Property & Casualty (P&C) claims and Collision Repair industries.