Medical Mutual Ranks Highest in Ohio for Customer Satisfaction

Medical Mutual of Ohio reported that it is ranked highest in satisfaction among the health plans in the Ohio region, according to J.D. Power 2014 Member Health Plan Study.

According to a media release, the J.D. Power annual study was based on responses from health plan participants statewide, measuring member satisfaction on overall experience with key factors such as: Customer Service, Cost, Coverage and Benefits, Claims Processing, Provider Choice, and Information and Communication.

Medical Mutual reported that its cumulative score was the highest of the six Ohio health plans analyzed in the J.D. Power 2014 Member Health Plan Study.

"I cannot tell you how honored we are to receive this award from J.D. Power and it just goes to show what I have being saying for years about our commitment to providing the best customer experience possible," said Rick Chiricosta, Medical Mutual of Ohio's Chairman, President and Chief Executive Officer. "This commitment to excellence is more than just 'talk,' it is at the center of our company's core values, which makes Medical Mutual stand out from the rest of the pack."

"A positive member experience is something we aim for each and every day," said Chiricosta. "The aim is pervasive throughout our organization and every Medical Mutual employee knows that outstanding customer service is everyone's responsibility."

J.D. Power is a global marketing information services company providing performance improvement, social media, and customer satisfaction insights and solutions.

Medical Mutual of Ohio is a health insurance company based in Ohio.

More information:

www.MedMutual.com

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