Forest Laboratories Selects Cegedim for Service Desk Support Services

BEDMINSTER, N.J.--(BUSINESS WIRE)-- Cegedim Relationship Management today announced that Forest Laboratories, Inc. (NYSE:FRX) has engaged Cegedim to provide Service Desk Support Services for its home office and field service personnel.

Cegedim Relationship Management, a leading global provider of technology solutions to the Life Sciences industry, will be the first point-of contact for Forest Laboratories’ employees. Specially trained support staff will answer questions, resolve issues, dispatch to subject matter experts, and coordinate the repair or replacement of hardware and accessories with other Forest Laboratories product and service vendors.

“Because our proven support services are coupled with four decades of industry knowledge and expertise, we are uniquely qualified to support Forest Laboratories and other leading Life Sciences companies,” said Angela Miccoli, President North America, Cegedim Relationship Management. “We are proud to support personnel and systems across Forest Laboratories’ entire enterprise. Our primary objective and commitment is to continue delivering the highest user satisfaction at the lowest total cost of ownership with our state-of-the-art technologies and optimized processes.”

Cegedim Relationship Management boasts a current 80% first call resolution rate and a 98% customer satisfaction rating in their support of over 35,000 home office and remote field force users across 35 Life Sciences companies in the US. The company uses best in class multi-channel technology including voice, internet, chat, email, IVR, telephony, call recording and call monitoring.

About Cegedim Relationship Management:	Cegedim Relationship Management is the Life Sciences industry’s leading provider of Customer Relationship Management (CRM) solutions. Designed specifically for Life Sciences, the company’s innovative business solutions incorporate a thorough understanding of local, regional and worldwide trends. Cegedim Relationship Management enables more than 200,000 users in many of the world’s most innovative companies to stay ahead of market challenges. In addition to CRM, Cegedim Relationship Management also provides marketing, data optimization and regulatory compliance solutions in more than 80 countries. Cegedim Relationship Management is part of the France-based Cegedim S.A. Group.   To learn more, please visit: www.cegedim.com/rm.
About Cegedim:	Founded in 1969, Cegedim is a global technology and services company specializing in the healthcare field. Cegedim supplies services, technological tools, specialized software, data flow management services and databases. Its offerings are targeted notably at healthcare industries, life sciences companies, healthcare professionals and insurance companies. The world leader in life sciences CRM, Cegedim is also one of the leading suppliers of strategic healthcare industry data. Cegedim employs 8,500 people in more than 80 countries and generated revenue of €927 million in 2010. Cegedim SA is listed in Paris (EURONEXT: CGM). To learn more, please visit: www.cegedim.com

Drew BUSTOS
Cegedim Relationship Management
Global Communications
Tel.: +1 (908) 443.2451
[email protected]
or
Aude BALLEYDIER
Cegedim
Media Relations
Tel.: +33 (0)1 49 09 68 81
[email protected]

Source: Cegedim Relationship Management