Colonial Life Selects Top Down Systems’ Client Letter to Better Manage Customer Correspondence

Colonial Life & Accident Insurance Company has selected Client Letter from Top Down Systems, a leading provider of document automation software to the health insurance, financial and utility markets, as its document automation solution. Client Letter will be used to enhance Colonial Life's already strong customer correspondence processes (see also Top Down Systems).

"Customer service excellence has been a strength of our company for nearly 75 years, and we regularly review our customer service levels to make sure we remain an industry leader," said Les Blackwell, systems analyst, Colonial Life. "We realized that we could be more efficient in our customer service correspondence. That's why we selected Client Letter to help us better automate correspondence for our claims, underwriting and account services areas and create greater efficiencies."

With Client Letter, Colonial Life will save time and money on operational and information technology involvement, as well as eliminate document duplication. For example, Colonial Life expects to eliminate 70 percent of its pre-printed form enclosures. In addition, Client Letter will help improve Colonial Life's already strong quality control capabilities as a result of Client Letter's conditional logic, variable editing and quality assurance features.

"We've worked with Top Down Systems for many years, and its new automation software will help us make our customer service even better," said Blackwell. "We researched several top document automation providers, and Top Down Systems was the clear choice."

"Colonial Life has been a valued client of Top Down for several years. We are excited that our relationship with Colonial Life has expanded; and we look forward to helping them realize Client Letter's full benefits," said Dennis Birke, president, Top Down Systems. About Top Down Systems Top Down Systems specializes in customer correspondence and document automation to the financial, insurance, merchandising and utility markets. With clients producing over one million documents a day, Top Down Systems' document automation solution, Client Letter, enables companies to derive increased efficiency and improved workflows for customer correspondence needs. Founded in 1979, Top Down Systems has been meeting enterprise customer correspondence needs for 30 years by delivering solutions that provide the scalability and flexibility organizations need in order to be competitive in today's market. For more information, visit www.topdownsystems.com.